Collections Specialist

Job Title

Principal Responsibilities

• Provide stellar customer service from the greeting to the conclusion of the call.
• Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.
• Contact clients to discuss their overdue payments.
• Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
• Manage delinquent accounts for debt collection efforts.
• Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
• Help customers understand their account ensuring satisfaction.
• Monitor and respond to customer emails.
• Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts.
• Forward call for cash payments that are received to the Customer Service Center.
• Document and escalate infractions reported by our customers.
• Comply with all company policies and procedures with all employees.
• Encourage and foster a harmonious workplace with a positive attitude.
• Collaborate with team members as needed.
• Maintain acceptable attendance and tardiness records.
• Other duties as assigned

Competency/Position Requirements: Knowledge, Skills, & Abilities

• Exceptional verbal and written communication skills
• Committed to accuracy
• Ability to demonstrate flexibility when needed
• Ability to work effectively in PestPac
• Exceptional customer service disposition

Education/Experience:

• No experience required.
• Must be able to walk, sit, stand, and use the computer and phone for extended period of times.
• This list may not be all-inclusive.