Service Manager - Windows and Doors

Pella Windows and Doors by Horne

Description:

Pella Windows and Doors is looking for a talented Service Manager based out of our Grand Rapids, MI location. As a Best & Brightest Company to work for, Pella of West Michigan has been proudly serving Michigan as a member of the Pella Direct Sales Network for over 60 years. Locally owned and operated, we take great pride in providing and servicing the finest window and door products to elevate the unique character of West Michigan homes, and have enjoyed steady, profitable growth throughout our history. We believe that our dedicated and talented team's focus on complete customer satisfaction is the key to our success.

Were looking for a Service Manager to lead our service team and ensure every customer has a great experience after their windows and doors are installed. Youll manage service technicians and customer care staff, oversee scheduling and warranty work, and step in to resolve customer concerns. This is a leadership role with lots of varietyperfect for someone whos organized, people-focused, and ready to make an impact.

Requirements:

What You'll Do:

Lead and coach a team of service technicians and customer care staff
Oversee scheduling, dispatch, and daily service operations
Resolve escalated service or warranty issues with professionalism
Track and improve customer satisfaction and service performance
Partner with sales, installation, and operations teams for smooth handoffs

What We're Looking For:

3+ years of leadership experience in customer service or a related field
Strong communication and coaching skills
Ability to juggle multiple priorities in a fast-paced environment
Comfortable with technology (CRM tools, scheduling systems, Microsoft Office)

Why Work With Us:

At Pella Windows & Doors by HORNE, we believe in professionalism, integrity, and personal responsibility. Youll join a team that values customer satisfaction, teamwork, and growth opportunities.

PI68b138e50525-26289-40505479

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Service Manager - Windows and Doors in Alto, MI vacancy

Restaurant Operations Manager
...Description Position Summary: Performs and directs overall store management. Responsible for inventory and money control systems. Directs... ...initiatives. Maintains business records. Exceptional customer service is a major component of this position. Tasks &...
Suggested
Hourly pay
Temporary work
Local area
J&H Family Stores
Alto, MI
2 hours ago
Insulation Installer
$13 - $30 per hour
...insulation, fireplaces, gutters, mirrors and shelving, garage doors, windows, shower enclosures, home wrap and any other products sold by... ...Paid Military Leave ~ Tuition Reimbursement ~ Length of Service Award Compensation Range $13.00 - $30.00 The actual...
Windows
Local area
Flexible hours
TruTeam
Caledonia, MI
3 days ago
Sales Associate Team Leader
$14.73 per hour
...experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100... ...counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms and... ...and documents Provides feedback to management on training program and materials...
Windows
Currently hiring
Shift work
GPM Investments LLC
Cutlerville, MI
28 days ago
General Cleaner - Evenings Middleville
...the worksite, to communicate with the client to provide the best service possible, and to represent the culture of PBM to our clients... ...supervisor Dust, sweep, and/or mop floors as necessary; wash windows and window sills as needed; scrub or strip and wax floors as scheduled...
Windows
Flexible hours
Afternoon shift
IT Prof Group
Middleville, MI
13 hours ago
Food Service Director
...Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities...
Suggested
Aramark
Alto, MI
13 hours ago
Restaurant General Manager
$100k
...with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values... ...Ensures a quality customer experience by driving fast and friendly service Maintains point of sale system by reporting all system...
Temporary work
Part time
Local area
Shift work
Night shift
Weekend work
Afternoon shift
Early shift
Border Foods LLC
Alto, MI
5 hours ago
JANITORIAL CLEANER (H)
...over 100,000 team members deliver essential services that make spaces cleaner, safer, and... ...plus Ability to work independently and manage time effectively Familiarity with cleaning... ...with company policies Clean windows, mirrors, and other glass surfaces Maintain...
Windows
Local area
ABM SERVICES
Caledonia, MI
3 days ago
Painter Prep Technician
...needed Prepare and sand body areas to be painted; cover bumpers, windows, and trim Use power sanders and grinders Janitorial work... ...Ability to effectively perform job functions with input from manager and customers Great attitude and ability to work with others...
Windows
Monday to Friday
Shift work
Truck & Trailer Specialties, Inc.®
Caledonia, MI
13 hours ago
Retail and Events Assistant Manager
$40k - $60k
...Job Description Description: Retail & Events Assistant Manager – South Region Location: Southern West Michigan (including... ...Seal of West Michigan has been serving homeowners with quality windows, bath remodels, and metal roofing for over 40 years. We’re proud...
Windows
Full time
Local area
Flexible hours
Weekend work
All Weather Seal of West Michigan Inc
Lowell, MI
12 days ago
Patient Access Coordinator
...the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically... ...) duties preferred. Ability to use a computer, including Windows-based software and e-mail. Ability to use all necessary office...
Windows
Work at office
Local area
Hanger
Lowell, MI
3 days ago
Mechanical Technician (Level 1)
...the technician will ensure high-quality service and support. Responsibilities... ...in PC applications, including Microsoft Windows, Word, Excel, and PowerPoint. Ability... ...technical diagrams and manuals. Ability to manage multiple projects with minimal direction....
Windows
Local area
Flexible hours
Weekend work
PEAK Technical Staffing USA
Caledonia, MI
2 days ago
Assistant Manager Operations
...Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and...
Hourly pay
Temporary work
Local area
1 day per week
J&H Family Stores
Alto, MI
2 hours ago
Operations Manager
...Job Description Description: Operations Manager Lowell, MI Description As the?... ...Quality Control of Installation. Service department – following up with customer product... ...with? specific expertise in replacement windows, bathroom remodeling, and replacement...
Windows
For contractors
All Weather Seal of West Michigan Inc
Lowell, MI
10 days ago
Retail and Events Team Lead
$20 - $28 per hour
...Clear Paths for Growth: advance into Event Manager, Brand Manager, or Marketing Leadership... ...experience in retail, events, customer service, or promotions is a bonus — but not required... ...for over 40 years, specializing in windows, bath and shower remodeling, and metal roofing...
Windows
Full time
Flexible hours
Shift work
Weekend work
Afternoon shift
All Weather Seal of West Michigan Inc
Lowell, MI
29 days ago
Applebee's Restaurant Manager
...The Manager is responsible for assisting the General Manager in directing the daily operation of the restaurant. Ensures compliance with... ...of operation including product preparation and delivery, guest service, maintenance and repair, inventory management, recruitment,...
Hourly pay
Full time
Temporary work
Local area
Immediate start
Flexible hours
Shift work
TEAM Schostak Family Restaurants
Caledonia, MI
3 days ago
Personal Lines Account Manager
$50k - $60k
...Job Description Personal Lines Account Manager Job Summary Seeking a dedicated and experienced Personal Lines Account Manager... ...This role is integral to the mission of providing exceptional service and support to clients. The ideal candidate will have a strong...
The Jonus Group
Caledonia, MI
2 days ago
Customer Service Lead FT
...is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end...
Immediate start
Visa sponsorship
Work visa
Shift work
SpartanNash
Caledonia, MI
5 hours ago
Maintenance Storeroom Supervisor
$75.4k - $98.91k
...manufacturing facility with daily visibility and impact on plant operations. A Taste of What You’ll Be Doing Spare Parts & Inventory Management – Maintain an effective MRO spare parts and inventory system within budgetary constraints using SAP and related tools to support...
Permanent employment
Temporary work
Part time
Visa sponsorship
Work visa
Kellanova
Lowell, MI
4 days ago
Facilities Janitorial Manager - Higher Education (Janitorial)
$60k
...Facilities Janitorial Manager – Higher Education Campus (Janitorial) Caledonia, MI, United States of America $60,000.00 - $60,000... ...| Full-Time $60,000/year + Quarterly Bonuses Enviro-Clean Services is seeking an experienced Facilities Janitorial Manager to oversee...
Full time
Contract work
Flexible hours
Day shift
Enviro Clean LLC
Caledonia, MI
3 days ago
Installation Manager
...Description Description: Installation Manager – Southern Market All Weather Seal of... ...across multiple installation crews including Windows, Bath/Shower, and Roofing. The... ...and quality audits Manage callbacks, service escalations, and production issue resolution...
Windows
Full time
Contract work
All Weather Seal of West Michigan Inc
Lowell, MI
6 days ago
Associate Inside Sales Account Manager
...Associate Inside Sales Account Manager Job Category: Sales Requisition Number: INSID003351 Posted: May 6, 2026 Full-Time... ...member plays a vital role in creating an exceptional customer service experience. The Opportunity The Inside Sales Account Manager...
Full time
Temporary work
Interim role
Live out
Work at office
Work from home
MarketLab
Caledonia, MI
4 days ago
Cornerstone Kids Coordinator 84th
...-oriented, and flexible. Good written and verbal communication skills via phone, and in person. Possess basic proficiency in Windows software, internet and willingness to learn new applications. WORKING CONDITIONS Regular standing, walking, crouching, bending...
Windows
Live out
Work at office
Work from home
Flexible hours
Night shift
Day shift
Afternoon shift
1 day per week
Cornerstone Church of West Michigan
Caledonia, MI
25 days ago
Cashier/Sales Associate - Overnights
$13.73 per hour
...all age verification and legal requirements Offer friendly service and upsell customers when possible to increase sales Keep the... ...full Maintain a clean and organized store — sweep, mop, clean windows, and maintain entryways Willingly cross-train in other...
Windows
Weekly pay
Full time
Part time
Flexible hours
Shift work
Night shift
Weekend work
GPM Investments LLC
Cutlerville, MI
9 days ago
Account Executive I - Large Store
...and unleash the company’s competitive advantage As an Account Executive you will pivot across multiple evolving priorities and manage time and resources effectively and efficiently in a highly dynamic work environment Other duties as assigned Qualifications:...
Full time
Reyes Coca-Cola Bottling
Caledonia, MI
8 days ago
Restaurant Manager
...Job Description Job Description Position: Store Manager Company: Empire Hospitality Group Location: IN, KY, OH, MI, IL Reports... ...dedicated and experienced Store Managers to lead single Quick Service Restaurant (QSR) locations. As a pivotal member of our team,...
Full time
Subway - 3981-0
Lowell, MI
more than 2 months ago
Maintenance Supervisor
...Supervise, train, and develop a team of Maintenance Technicians Oversee daily operations including PM programs and work order management Troubleshoot equipment failures and lead root cause analysis Maintain safety standards (OSHA), quality controls, and KPIs...
Full time
Work at office
Litehouse
Lowell, MI
27 days ago
Sales Account Manager
$48k - $60k
...Maintain compliance with Quality Control and product code date standards Plan and conduct regular sales visits to accounts Manage accurate inventory levels to minimize out-of-stock and out-of-code issues Monitor product placement and rotation in both selling...
Full time
Local area
Monday to Friday
Shift work
Reyes Coca-Cola Bottling
Caledonia, MI
6 days ago
Packaging Account Manager
...most important component of a thriving business is a thriving team. About the Role We are currently searching for an Account Manager to assist in managing and promoting the corporate vision, mission statement and core values. Account Managers will execute sales strategy...
Work at office
Flexible hours
Opus Packaging - West Michigan
Caledonia, MI
18 days ago
Body Shop Manager
...region's premier auto groups, serving communities throughout Michigan. We currently have a terrific opportunity for an experienced manager to oversee a high-performing collision center. If you have experience in the collision repair industry and are ready to prove your...
Full time
Baker Lowell GMC
Lowell, MI
10 days ago
Body Shop Manager
...dealership in your area looking to hire an Automotive Body Shop Manager. This dealership may offer: Top Performance Based Pay... ...and safety procedures are followed. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks...
Local area
Immediate start
Flexible hours
Car Guys Inc.
Lowell, MI
8 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Manager - Windows and Doors. Be the first to apply!