Customer / Client Service Representative - Smyrna, GA

Client Service Representative

Location: Smyrna, GA (Hybrid)

Duration: 6 Months CTH

Interview Process: 1st Round will be virtual. 2nd Round of Interview is in person.

Job Schedule: 6 weeks on onsite training for 40 hours per week. When the worker exhibits the proficiency required, determined by the manager, a Hybrid work schedule will be allowed.

Job Hours: 8:00am-6:00pm EST (Manager will confirm schedule upon hire)

Summary Business Unit: Stream Labs Client Service Reps counsel clients, contractors, and business on StreamLabs' product/service offerings and independently resolve tasks, while maintaining performance standards.

Job Responsibilities:

• Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
• Training will be provided on product knowledge.
• Training will be provided on FAQ
• Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications
• Follow-up on prescribed tasks

Skills:

• Some technical proficiency to be able to move from one internal system to the next
• Strong communication skills
• The ability to solve questions as related to the product
• Work effectively in a team environment using professional interpersonal and communication skills.
• Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.

Education/Experience:

• High school diploma or GED
• 2-4 years of client service experience
• Proficiency with Microsoft Office, specifically Word and Excel
• Outlook-initiate messages and responses with clients and contractors
• Word-basic experience
• Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigate
• Strong oral and written communication
• Proven organization skills and ability to multi-task
• Ability to work independently, as well as in a team environment
• Experience handling multiple priorities within established time constraints