Comptroller - Call Center Tax Compliance Analyst (Accounts Examiner III)

Job Description

Applications must be filed at

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Are you ready to grow and make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence drive the culture here at the Comptroller's Office. We take pride in the work we do serving as State's accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take our collective commitment to public service very seriously. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.


About The Division :

Put your customer service skills to use in a meaningful way at our Taxpayer Services Call Center. We are looking for individuals with strong customer service skills and experience in a fast-paced call center environment.

This position is for an Accounts Examiner III in the Taxpayer Services Division. This position is located in our call center located in the LBJ Building, 8th Floor, Austin, Texas, providing customer assistance regarding taxes administered by the Comptroller, including providing information on sales tax, franchise tax and other taxes and fees.

Standard work hours are Monday through Friday from 8am to 5pm, 40 hours per week with occasional evening and weekend hours. Hours and telework schedules are subject to change based on business need. The Taxpayer Services has a probationary telework schedule as follows: new division employees must work in office a minimum of 30 calendar days before the employee is eligible to telework. First 30 days - employees must work in the office 5 days per week. Day 31 - employees must work in the office 3 days per week. You are eligible to apply for two additional telework days (i.e.,) if approved, the employee can telework 4 days) after the successful completion of the 6-month probationary telework schedule.


Qualifications:

Minimum Qualifications

• Bachelor's degree from an accredited University or college

• Two (2) years of full-time work experience in a customer service-focused environment involving one or more of the following: providing account information, ensuring customer satisfaction, or researching available information for successful problem resolution

Preferred Qualifications

• Graduation from an accredited four-year college or university with a bachelor's degree in accounting or business management.

• Experience in taxes and fees administered by the Comptroller's Office.

• Experience in bookkeeping or accounting skills.

• Experience in handling 50 - 100 inbound calls per day.

• Call center experience handling customer service related calls that involves one of the following providing account information, customer satisfaction, or researching available information for successful conclusion.

• Experience communicating effectively in Spanish in a work environment.

Substitutions

One (1) additional year of full-time minimum experience as stated above may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years)

Licenses and Certifications

N/A

In this role you will:

Provides customer service to taxpayers. Functions include:

• Interpreting requests for information pertaining to tax forms, tax rules and procedures, exempt status, and account status.

• Researching tax laws, rules and taxpayer account information.

• Conveying information to taxpayers.

• Providing taxpayers with printed information concerning laws, rules, and procedures.

• Performing complex mathematical computations for taxpayer accounts.

• Performs research and administrative functions. Analyzes the status of taxpayer accounts; and interprets computer-generated information to respond to taxpayer requests for information.

• Complete ongoing training to stay abreast of various tax laws, rules, and policies changes.

• Performs other related duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,


Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: or for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.