Wash Associate

Wash Associate

A Mike's Carwash Wash Associate is on the front line of customer service. They will perform the roles of Service Advisor, Director, and ensure the facility is always clean and prepared for customers according to our high standards.

Primary Responsibilities

• Execute the Mike's Purpose. Provide the best value for our boss, the customer, by delivering a clean, quick car wash every time, with a smile.
• Service Advising: Greet and advise customers of Mike's products/services and process sales transactions.
• Directing: Safely prep and direct the vehicle into the wash tunnel.
• Abide by our Values. Safety, Integrity, Teamwork, Fun, Accountability, Passion.
• Customer Satisfaction. Maintain the interior and exterior of the property so customers always feel comfortable. Keep all customer-related material stocked and clean, rain or shine.
• Training. Participate in extensive training to keep your skills in production up to date. Ask for assistance from the management team if you have any questions regarding the Service Advisor or Director job expectations.

Required Work Schedule

• Must work all scheduled shifts unless notified otherwise by management.
• Attend scheduled Team Meetings.
• Must be available to work 2 of the 3 following days: Friday, Saturday and/or Sunday.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to communicate verbally and in writing, hear at a conversational level, use vision for depth perception and to distinguish between basic shades and colors. While performing the duties of this position, the employee will continuously be required to stand or walk. The employee will occasionally be required to sit, stoop, reach, and/or twist at the waist while rotating. The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently be required to lift 50lbs. for up to 3 feet. The employee will occasionally be required to pull 10 lbs. for up to 10 feet and carry up to 50lbs. for 10 feet. The employee may also be required to repeatedly bend, kneel, and balance. The employee will rarely be required to climb stairs and ladders.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will rarely be required to work with machinery with moving parts and wear gloves. The wash associate will frequently be required to work indoors and outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

Performance Factors

1. Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
2. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
3. Empathy: Identifying with and caring about others. Demonstrates genuine concern for others. Respects and values people. Perceives and is sensitive to the emotions people experience. Expends considerable effort to understand the real needs, concerns and feelings of others. Advocates for the interests, needs and wants of others. Demonstrates cross-cultural sensitivity and understanding. Takes personal and/or professional risks for the sake of others.
4. Flexibility: Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos; embraces and/or champions change.
5. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.
6. Resiliency: Continues toward goals in the face of difficulty and adversity; handles criticism and rejection from others with objectivity; recovers quickly from personal setbacks; moves past unforeseen obstacles without unnecessary delay.
7. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members.

Minimum Qualifications

1. Reasoning and Development: Ability to deal with practical problems and implement appropriate solutions.
2. Mathematical Development: Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
3. Language Development: Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers.

Mike's Carwash is an equal opportunity employer and a drug-free workplace.