Sr. Field Service Technician

Join One Of The Largest Bottlers And Distributors Of The World's Most Iconic Beverage Brands!Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.Competitive wages paid bi-weekly or optional pay on demand; overtime opportunitiesHealth coverage (3 medical options, dental and vision)Health Savings Accounts w/ company match401(k) Retirement Plan w/ company matchFREE virtual primary care, acute care & physical therapyFREE Employee Assistance ProgramFREE Safety Shoes annually for most rolesSeven (7) company paid holidays & 3 paid floating holidaysPaid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave & volunteer time)Discounted & free productTuition reimbursementOpportunities for career advancementIn addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.What does a Sr. Field Service Technician at Swire Coca-Cola do? Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.Job Details: Schedule: 10:00am - 6:30pm Mon - FriJob Level: 3Responsibilities:Diagnose multiple types of complex fountain machine equipment (e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.Travel to and from customer locations in assigned area.Effective and appropriate interaction with customers, management, and associates.Upon completion of service call, clean and sanitize equipment, clean work area.By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.Correctly check in and out equipment and materials (parts and supplies).Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.Attend meetings as assignedAssist with special projects and events as assignedAssist other associates as assignedPerforms other duties as assigned.Requirements:High School Diploma (or GED) requiredCFC Refrigeration Certification upon hire preferred2-4 years experience in diagnosis & repair of consumer or commercial appliances required1-2 years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferredMust be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type deviceMust be at least 21 years of ageMust have a valid driver's licenseDriving record must meet Swire's vehicle policy requirementsAbility to work weekends and holidays as assignedAbility to work with minimal supervisionAbility to lift a minimum of 50 poundsPositive attitudeAbility to work with othersAbility to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first yearAbility to complete equipment manufacturing and company training within 180 days of hireDue to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review. Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle. All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act. Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.