Customer Service Representative

Job Description

Job Description

About the Role

We’re hiring a highly motivated experienced Customer Support Specialists to join our growing team at Auto Repair Network . In this role, you’ll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support.

This isn’t just a call center job — it's a career path for those who love helping people, solving problems, and making an impact.

 

As a Client Service Specialist, you’ll be the first voice our customers hear — answering questions, solving problems, and building trust every step of the way.

• Supportive Team Atmosphere
• Career Growth Opportunities
• Competitive Pay & Benefits
• You’ll Be Valued – Not Just Another Employee

680 Parr Rd. Building A Wentzville , MO | Hybrid Option Available

OPEN INTERVIEWS – WEDNESDAY, JULY 2nd | 10 AM – 2 PM

• Can’t make it during that time? Message us directly to schedule a time that works for you!

Compensation & Perks

• Starting at $15/hr (based on experience) + Commissions
• Medical, Dental, and Vision insurance
• PTO
• Performance-based Hybrid Work-From-Home available after 30 days
• Team culture focused on support, recognition, and growth

Compensation:

$15 - $17 hourly + commission

Responsibilities:

What You’ll Do:

• Handle inbound customer calls with professionalism, clarity, and urgency
• Assist customers with questions about their Vehicle Service Contracts
• Identify reasons for potential cancellations and work to retain the customer
• Explain coverage, pricing, terms, and incentives with confidence
• Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
• Process adjustments, renewals, and cancellations per company policies
• Collaborate across departments to ensure the customer’s experience is top-tier
• Stay updated on industry trends and company product offerings
• Meet weekly and monthly performance goals (save rate, call quality, handling time)

Qualifications:

What We’re Looking For:

• High school diploma or equivalent
• Experience in customer service or retention roles required
• Friendly, confident, and clear communicator over the phone
• Strong listening and empathy skills — you know how to connect
• Ability to multitask and thrive in a fast-paced environment
• Basic computer proficiency and the ability to learn internal systems
• Prior knowledge of Vehicle Service Contracts is a plus
• A desire to grow within a mission-driven company

About Company

We’re a fast-growing company that values exceptional customer experiences .

Ready to Apply?

If you’re passionate about helping others and love being on the phone, this is your moment . Click apply and let’s talk!