Sales Associate - Wheelhouse Shop - Full Time (LINQ LV)

Job Description The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions. They receive, unpack, fold, and put away daily deliveries, apply selling techniques, maintain neat and clean selling areas, and comply with visual standards. All employees should be outgoing, upbeat, energetic, and reliable. Education High School Diploma required. College degree preferred. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities is acceptable. Licenses & Certificates Ability to obtain/renew all government‑required licenses or certifications, specifically a TAM (Alcohol Awareness) and Health Card where applicable. Responsibilities Appearance Ensure uniform standards are adhered to. Always wear a clean, neatly pressed uniform. Blouses and shirts should be buttoned to the top and a name tag worn at all times. Customer Service Maintain customer service levels in accordance with Total Service standards. Embrace the Spotlight on Service. Acknowledge and greet guests with a smile. Be knowledgeable about the Total Rewards program and the benefits it offers guests. Be courteous and create a warm, friendly atmosphere for guests. Be knowledgeable of the hotel property and its amenities. Assist guests in finding requested products, even if it requires calling another store. Teamwork Communicate all daily activities to the next shift on duty. Partner with fellow associates to create a strong team. Communicate daily activities to the Supervisor on Duty. Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule. Sales Techniques Promote merchandise and upsell when appropriate. Develop an excellent understanding of the product assortment in all retail stores to aid customer decision making. Be knowledgeable about the products sold and alert the manager to customer needs for potential buying decisions. Register Operations Be knowledgeable about register operations. Handle all payment transactions for customer purchases. Ensure all necessary supplies are ready for the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.). Comply with all cash management policies and procedures. Report cash register malfunctions to the Supervisor on Duty. Ensure money is not left unattended at any time. Stock Management Receive, unpack, fold, and put away daily deliveries. Perform additional physical labor to stock coolers and transport stock from remote storage locations in high‑volume stores. Complete stock counts as requested. Receive shipments in a timely manner. Merchandise according to planograms and notify supervisor of any discrepancies. List items needed for replenishment and relay the information to the Supervisor on Duty. Inform Supervisor on Duty about overstock items, slow sellers, fast sellers, and customer requests. Ensure an even balance of sizing within the soft‑line assortment. Use good guest service to deter theft; alert the Security Department if a shoplifter is witnessed. Merchandising Work with supervisors to display inventory according to planograms. Maintain visual and merchandising standards in accordance with the Visual Training Handbook. Ensure folding is completed throughout the day and softlines are hung in size order, from largest in front to smallest in back. Housekeeping Participate in store cleanliness by dusting and keeping all areas, including the cash wrap, neat and uncluttered. Ensure the cash wrap is well organized and free of handwritten notes. Inform Supervisor on Duty of any maintenance concerns (lights, etc.). Confirm correct signs are in place on sale items or special purchases. Qualifications Assist with inventory twice a year. Attend mandatory meetings and training sessions. Complete job assignments as directed by the Supervisor on Duty. Assist with associate sales, inventories, and special events as requested. #J-18808-Ljbffr Caesars Entertainment