Service Support Specialist

SUMMARY: Manage and oversee the repair process for airframes in the Commercial Inventory Services department. Ensure efficient repair operations, vendor management, and adherence to quality standards. Drive continuous improvement and optimize customer satisfaction. Duties & Responsibilities Evaluate and approve/reject/negotiate quotes from repair vendors, making informed decisions on parts disposition. Review repair requests, authorize repair orders based on inventory availability and quote history, select repair vendors based on turnaround time and pricing, and ensure accurate inventory updates upon receipt of repaired parts. Analyze department reports, open sales reports, and open repair order reports; issue repair orders for required material; expedite to track sold items and maintain up-to-date records. Manage the repair aspects of special projects and programs, ensuring that parts, pricing and turnaround time times meet program requirements. Review and address recurring discrepancies with repair vendors regarding parts placed in quarantine to ensure compliance. Review and approve invoices from repair vendors, request credits as needed. Provide leadership and guidance to the repair administrators, including training, work allocation and problem solving. Travel as needed based on business needs. Other duties as assigned. Minimum Requirements Bachelor’s degree OR an additional 3 years of specific work experience in lieu of degree. 4 years of relevant/technical work experience. Strong knowledge of aviation agencies regulations and ability to interpret safety rules, operating and maintenance instructions and procedure manuals. Excellent written and verbal communication skills. Proficiency in mathematical calculations, including discounts, interest, commissions, proportions, percentages and basic algebra and geometry. Strong problem-solving and decision-making abilities in standardized situations. Ability to effectively collaborate with customers, employees and vendors. Strong organizational and time management skills. Preferred Requirements Strong knowledge of FAA/JAA regulations and ability to interpret safety rules, operating and maintenance instructions, and procedure manuals. Other The selected applicant will be subject to a background check and drug testing. #J-18808-Ljbffr