Client Experience Manager

Responsibilities Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP‑facing strategic imperatives. Leverage confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in‑person) that allow you to share our capabilities through presentations and listen for brand leads. Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client‑specific news daily. Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hitting sales goals. Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals. Collaborate across Network Solutions teams and mentor junior team members to drive strategic initiatives. Requirements Bachelor’s degree and 4+ years of account or client‑facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising. Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued. Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement. Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business. Enthusiasm to connect with clients outside of a business office in social settings within the NYC area and adjacent areas, as well as occasionally travel to clients outside of the NYC area. #J-18808-Ljbffr