Client Service Coordinator

Job Summary The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. Hiring Qualifications Leadership and Customer Focus – Demonstrated ability to lead team processes and focus on customer satisfaction. Peer Relationships and Integrity & Trust – Ability to build mutual respect and act with integrity. Action Oriented Listening and Functional Preventative Care – Skilled in listening, acting promptly, and delivering preventative care. Preventative Care and OWPs Knowledge – Understanding of Optimum Wellness Plans and related veterinary practices. Communication and Client Service Skills – Excellent verbal and written communication; inclusive and courteous client service. Priority Setting, Time Management and Multi‑Tasking – Capability to manage multiple tasks accurately under distracting conditions. Technical and Mathematical Skills – Comfortable using MS Office and basic mathematical operations. Organizational and Problem‑Solving Skills – Systematic approach to tasks and strong analytical abilities. Intellectual Ability and Language Proficiency – Ability to follow oral and written instructions, read, write and speak fluent English. Computer Proficiency – Confidence in using computer and specialized software. Attitudes Initiative – willing to use discretion to find solutions and present options. Integrity – adheres firmly to Banfield values and ethics. Cooperativeness – works well with others and shares relevant information. Flexibility – open to changing situations and willing to perform assigned tasks. Independence – performs duties without supervision. Tolerance for Stress / Resiliency – maintains composure in stressful situations. Special Working Conditions Requires long periods at a computer. Confident around various pets (dogs, cats, birds, reptiles, etc.). Work may require more than 40 hours per week and include weekends and evenings. Physical requirements: standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard use. Exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Education & Experience High School Diploma or equivalent preferred. Must be at least 18 years old to perform radiography. One year of related experience required, with customer service experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Paid Time Off and Holidays Top‑Tier Mental Health and Well‑Being Resources (free coaching & counseling) Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy program Voluntary Protection Benefits (purchase coverage option) Legal Plan covering a wide range of legal needs Identity Protection services Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Equal Opportunity Employer WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. Pay The pay range for this role is $15.00 - $18.69 hourly, determined based on the candidate’s experience, skill level, and education. #J-18808-Ljbffr