Senior Director of Call Center Operations
Virtual Vocations Inc
Leading the strategic direction of Call Center operations, the full-time Senior Director of Call Center Operations will oversee enterprise client relationships, drive operational performance, and implement continuous improvement initiatives in a hybrid work environment based in Holland, OH. Key responsibilities Provide strategic leadership and develop Call Center strategies aligned with company growth and customer experience objectives Serve as the executive relationship owner for enterprise client accounts, ensuring service level agreements are met Champion exceptional customer experiences by developing strategies to improve service quality and operational efficiency Required qualifications Bachelor's degree in Business, Management, Communications, Information Technology, or a related field required; MBA or advanced degree preferred 10+ years of experience in call center or customer support operations, with 5+ years in senior leadership roles Proven experience managing enterprise client relationships within a service delivery organization Demonstrated success in leading high-volume Call Center operations and implementing automation or AI-enabled support tools Experience in managed services, telecommunications, technology, or SaaS environments strongly preferred
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Director of Call Center Operations in United States vacancy
- Ariat International is seeking a Senior Director, Call Center to lead the team and the technology that turns customer questions into loyalty, shaping... ...the executive team and influences product, journeys, and operations. The role oversees multi-channel support, workforce...OperationsSenior
- ...benefits is at the heart of everything we do. The Senior Director, Pharmacy Prior Authorization and Call Center will report to the Senior Vice President of... ...pharmacy prior authorization program and call center operations; developing and implementing strategic operational...OperationsSeniorWork at office2 days per week
$150k - $175k
...a leading AI-powered contact center platform purpose-built for revenue... ...culture. The Job: The Senior Director of Platform Adoption is a strategic... ...'s client base. This role operates as a high-impact overlay to... .../ \"bench\" program to build call-center domain expertise across...OperationsSeniorRemote jobFull timeCasual workWork at office$114.08k - $218.03k
...Technical Product Manager Senior - Customer Identity... ...(KRIs). Employ User Centered Design and Design Thinking... ...experiences for call centers, websites, and... ...executives).Current or prior operational experience in Security... ...of the USAA Board of Directors.The above description...OperationsSeniorFull timeH1bWork at officeRemote workHome officeRelocation packageFlexible hours$114.08k - $218.03k
...Technical Product Manager Senior - Customer Identity... ...(KRIs). Employ User Centered Design and Design Thinking... ...experiences for call centers, websites, and... ...executives).Current or prior operational experience in Security... ...of the USAA Board of Directors.The above description...OperationsSeniorH1bWork at officeRemote workRelocation packageFlexible hoursUSAA
Plano, TX1 day ago- First Tech Federal Credit Union in Chelmsford, MA is seeking a Senior Director to lead its East Coast contact center, a ~450-person operation. You will set direction, partner with Workforce Management, Quality and Training, and be the primary voice for the function across...OperationsSenior
- ...Senior Technical Program Manager Join us in bringing joy to customer experience. Five... ...is a leading provider of cloud contact center software, bringing the power of cloud innovation... ...Management, as well as various Business Operations, Finance, and Executives alike. Strong...OperationsSeniorRemote workWorldwide
Five9
United States2 days ago $117.5k - $234.5k
...workforce that puts the customer at the center of everything we do. For more information... ...media at @Carrier.About this role:The Senior HR Business Partner serves as a strategic... ...unit leaders, bridging HR expertise with operational excellence to drive organizational...OperationsSeniorFull timeTemporary workLocal areaRemote work2 days per week- ...an Allied Universal® Company, is hiring a Senior Director, Implementation.The Senior Director, Implementation is a commercial operations leader with full ownership of the... ...are supportable by the Customer Support Centers Conduct customer operating reviews depicting...OperationsSeniorFor contractorsWork at officeLocal areaShift work
Deposita™, An Allied Universal® Company
Dallas, TX11 days ago $160k - $175k
Ariat is seeking a skilled Senior Director, Call Center who runs the team and the technology that turns customer questions into loyalty, builds... ...say into sharper products, smoother journeys, and smarter operations. It’s a high-visibility seat with a direct line to the...OperationsSeniorFull timePart timeLocal area- ...Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 12-15, including 1 Senior Team LeadAs theSr. Manager of... ...culture of engineering excellence, operational rigor, and continuous... ...technologies.Knowledge of contact center platforms (CCaaS), CRM, WFM, and...OperationsSenior
- ...high service expectations into consistent daily execution.As an Operations Manager, Specialized Servicing in Chase Travel, you will be... ...skillsMinimum 5 years of experience in customer-facing operations (contact center, concierge, travel servicing, hospitality, or related...OperationsSeniorWork visa
$123.98k - $283.25k
...enjoy access to our Ignition Centers, where deep industry knowledge... ...KPMG is currently seeking a Senior Manager to join our Global Mobility... ...and hiring laws. No phone calls or agencies please. KPMG... ..., and safeguard business operations and company reputation. Pursuant...OperationsSeniorFull timeWork at officeLocal areaKPMG
San Francisco, CAa month ago$225k
...channel of their choice.We are looking for a Senior Director, Customer Technical Support to lead... ...managers, setting the strategy and the operating plan, owning the budget and accountable... ...customer or technical support, contact center, or service operations, including...OperationsSeniorWork at officeLocal areaRemote workWorldwideShift workDay shift- Position Summary: As the Senior Director of Biostatistics, you will lead and develop the statistical team within the assigned disease area... ....Partner with medical, regulatory, pharmacology, clinical operations, and other functions to implement appropriate statistical methodologies...OperationsSeniorFull time
$190k - $230k
...world’s leading pediatric academic medical centers, renowned for groundbreaking research,... ..., and one of the strongest fundraising operations in healthcare, the organization offers... ...work in medicine.The OpportunityAs Senior Director of Corporate Relations, you will lead one...OperationsSenior- Job SummaryThe Senior Director, Talent Management is responsible for developing and operationalizing the organization's enterprise talent... ...corporate functions, shared services, regions, and clinical operations, with emphasis on critical roles, pipeline depth, and...OperationsSenior
- Position TitleSenior Director - Acute Care PharmacyBell HospitalPosition Summary / Career Interest:The Senior Director, Acute Care Pharmacy provides strategic, operational, and clinical leadership for inpatient pharmacy services across the Kansas City Division of The University...OperationsSeniorTemporary work
- ...are resolved in the best possible manner.Assists other Support Center departments and management on liability claims issues affecting... ...litigation trends and issues..Work with Risk Management and Clinical Operations to identify and address liability trends and building exposures...OperationsSeniorRemote work
- Your job is more than a jobAs a key leader within Revenue Cycle operations, the Sr. Director, Patient Access (Patient Access) provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of patient facing functions...OperationsSeniorShift work
- ...To support the People & Impact team, the remote Senior Director, Total Rewards will design and implement innovative compensation and benefits programs while overseeing global People Operations, including HRIS and compliance, and leading a team of 4-5 direct reports. Key...OperationsSeniorRemote work
Virtual Vocations Inc
United States7 hours ago - POSITION SUMMARYThe Senior Director, Statistics will be in charge of the development and oversight of biostatistics and statistical/clinical programming strategies, operations, and personnel to ensure the efficient, accurate and timely collection and analysis of clinical...OperationsSenior
- Wealth ManagementThe Wealth Management Director job leads an integrated team of advisors for a specific territory and has overall responsibility... ...establish relationships across all touch points (NCC, Retail Operations, Technology, etc.) to ensure advocacy for client/participant...OperationsSeniorFull timeWork at office
- ...for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic... ...startup, or SaaS organizationDeep understanding of systems and operations with B2B and B2C productsExperience hiring and managing a...OperationsSeniorWork at officeRemote work3 days per week
- ...Senior Manager, Technical Support Engineering Join Axon and be a Force for Good.... ...foster a culture of engineering excellence, operational rigor, and continuous innovation while partnering... ...technologies. ~ Knowledge of contact center platforms (CCaaS), CRM, WFM, and support...OperationsSenior
$156.5k - $290.1k
...exceptional performance through an inclusive environment both now and in the future.Summary: The Senior Director, Pharmacy Commit is responsible for the strategic leadership, operational excellence, and continued growth of Vizient's Pharmacy Commit programs. This leader...OperationsSeniorFull timeContract work- ...will light a fire within you. Senior Technical Account Manager The... ...organization (from front-line contact center management through senior/... ...both C-Level and day-to-day operations stakeholders. Experience... ...hours as needed. Occasional on-call after‑hours work may be required...OperationsSeniorContract workWork experience placement
NICE
Brooklyn, NY2 days ago $190k - $270k
...right patients, at the right time.We are seeking an exceptional Senior Director, Functional Genomics & Organoid Systems Biology to lead and... ...screening platform.Ensure efficient scaling of laboratory operations to support discovery and translational research objectives....OperationsSeniorFull timeRemote work$109k - $224k
...Corporate Finance segment we focus on our clients’ strategic, operational, financial, and labor needs by addressing the full spectrum... ...clients across all industries.We are currently seeking a Senior Director, Human Capital for our Global Human Capital team. This team...OperationsSeniorFull time$288.03k - $353.64k
...OverviewImmunome is seeking a highly experienced and strategic Senior Director, Pharmacometrics to lead model-informed drug development... ...Translational Science, Bioanalytical, Regulatory, Clinical Operations, Data Management, and Medical Writing to integrate pharmacometrics...OperationsSenior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director of Call Center Operations. Be the first to apply!
Related searches
- director of network operations United States
- managing director of operations United States
- elevator operation manager United States
- franchise operations manager United States
- director revenue operations United States
- operations planning manager United States
- general operations manager United States
- laboratory operations manager United States
- data operations manager United States
- clinic operations manager United States