Operations & Communications Manager

Job Summary The Operations & Communications Manager serves as a central leadership role within the Center for Career Development, responsible for directing daily operations, communications strategy, and student engagement efforts to advance career readiness and service excellence. This position functions as the operational hub of the Center, ensuring efficient service delivery, coordinated workflows, and high‑quality support across all service touchpoints. As a fully on‑site role, the Manager is required to work on campus Monday through Friday, 8:00 AM to 5:00 PM, maintaining a consistent in‑person presence to support real‑time operations and student engagement, with occasional evening and/or weekend hours as needed. Job Duties Oversees daily front‑office operations, ensuring consistent, high‑quality, customer‑focused service; manages inquiry response protocols, appointment coordination, and information dissemination related to services, programs, events, and office procedures; implements workflow standards that enhance operational efficiency and the overall student experience. Directs the development and execution of integrated digital and print communications—including website content, social media, promotional materials, and email campaigns—to drive visibility, engagement, and utilization of Center services, programs, and events. Directs and supervises student staff supporting front‑desk operations and the Career Closet, overseeing scheduling, training, performance management, and service delivery standards to ensure operational consistency, accountability, and a high‑quality, student‑centered experience. Develops and executes targeted outreach strategies—including Career Pop‑Ups, campus engagement initiatives, and access‑focused programming—to expand visibility, drive student participation, and improve equitable access to career development resources. Manages administrative operations, including oversight of records, mail, purchase requests, reimbursements, reports, timesheets, and confidential documentation, to support accurate and efficient office functioning; monitors office supplies and operational needs. Reviews employer registrations and job postings in Handshake in alignment with established office guidelines; supports career document review using office technology and guidelines to maintain accuracy and professionalism in student‑facing materials. Coordinates operational readiness of office technology, student‑facing computer labs, and related systems, addressing routine issues and facilitating timely resolution of technical support. Requested Minimum Qualifications Education Required: A Bachelor's degree in Higher Education Administration, Student Affairs, Communications, Marketing, Business Administration, Operations Management, or a related field from an accredited college or university. Experience Required: A minimum of two (2) years of experience in higher education, office administration, program coordination, or related administrative work. Other Preferences for Consideration 5 years of progressive, responsible experience. Experience in a higher education setting, particularly in career services, student affairs, or a student‑facing office. Demonstrated experience supervising staff and managing multiple functional areas (operations + communications + programming). Knowledge Knowledge of higher education operations, particularly in student‑facing environments. Knowledge of front‑office operations and service delivery models. Knowledge of communications and outreach strategies, including digital content and student engagement. Knowledge of career services platforms (e.g., Handshake) and employer engagement practices. Knowledge of supervision, administrative operations, and event coordination. Knowledge of institutional policies, confidentiality standards, and office technologies. Skills Strong operational and organizational management skills with the ability to manage multiple priorities. Effective written and verbal communication skills across diverse audiences, and demonstrated leadership and supervisory skills. Strong customer service and stakeholder engagement skills. Proficiency in digital tools, systems, and office applications. Strong problem‑solving, decision‑making, and process improvement skills. Abilities Ability to manage daily front‑office operations in a high‑volume, student‑facing environment. Ability to balance operations, communications, and programming priorities effectively. Ability to exercise independent judgment and resolve operational challenges. Ability to develop communications and outreach strategies to increase engagement. Ability to supervise and develop student staff and maintain service standards. Ability to collaborate across departments and maintain confidentiality. Ability to adapt to evolving priorities and support events and programs as needed. Work Modality & Scheduling Requirement This is a fully on‑site position located within the Center for Career Development’s main/front office. The incumbent is required to work on campus Monday through Friday, 8:00 AM to 5:00 PM, to support daily operations and student‑facing services. Occasional evening and weekend hours are required to support events, programs, and operational priorities. #J-18808-Ljbffr