TAC Team Lead, US Operations

Responsibilities As part of Mondelēz International Digital Services, you will work with services operations capability leads to ensure that defined processes and tools (sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance. In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. You will plan for and make sure that daily activities are completed, implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance. Qualifications & Skills A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Data management Leading teams, coaching and mentoring Managing performance driven by service level agreements and metrics Relationship management with a client focus Problem solving and analytical skills Communicating effectively, verbally and in writing Process management skills Working in a shared service organization (a decided advantage) Job Details Work schedule: Night Shift Relocation support available? No relocation support available EEO Statement Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Mondelez España Galletas Production SLU