Receptionist - Full Time

Job Description

Job Description

Receptionist

Do you have experience handling high volume inbound calls in a kind and courteous manner? We want to speak with you!

The Greater Birmingham Humane Society is looking for a full-time receptionist with great customer service skills and professional demeanor to join the team! Visit our website at to learn more about GBHS- it is a career with a mission!

General Function

The Receptionist will be responsible for assisting customers calling, emailing, or visiting the Greater Birmingham Humane Society. Compassionate care of animals and customer service skills are a critical part of this position.

Duties

• Answers multi-line telephone system, takes accurate messages, screens and directs calls to the appropriate person or department in an efficient manner
• Secretarial/reception responsibilities including but not limited to copies, preparing documents, sorting, filing, mailing as needed
• Responsible for courteous, polite customer service
• Responsible for maintaining a neat and organized desk and surrounding areas
• Answer and accept all GBHS inquiries in a polite, timely and courteous manner whether on the phone, email or in person inquiries
• Answer, screen and forward incoming calls warmly while making sure to give the most updated and correct information and record messages with date, time, name and number.
• Promptly respond to email inquiries with correct data.
• Receive and sort daily mail and deliveries as needed
• Help coordinate with adoption staff and provide assistance such as scheduling appointments as needed
• Performs other job duties as required
• Secretarial/clerical duties on an as-needed basis from Operations and Administration
• Maintains awareness of industry standards and innovations through publications

Qualifications

• High school diploma or general education degree ( GED); and 1-2 years related customer service experience and/or training; or equivalent combination of education and experience

• Must be able to work weekdays and weekends

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence

• Ability to effectively communicate information in one- on –one situations to callers, visitors, and other employees of the organization

• To perform this job successfully, an individual should have knowledge of Microsoft Office and ability to learn new software

• The employee must have close vision ability

• Phone operator: 1 year preferred

• Skilled in Time management

• Professional appearance

• Ability to make decisions and perform accurate work under pressure

• Must be a team player

• Must communicate well, both written and verbal

• Ability to organize, multitask, and prioritize

• Ability to be resourceful and proactive in dealing with issues that may arise

• Basic understanding of animal welfare; minimal computer skills; meets minimum general requirements for GBHS employment as set forth in GBHS employee handbook.

Physical Requirements

Ability to lift and carry a minimum of 25 pounds; ability to work well in a team environment; ability to work weekends and evenings as necessary; meets minimum general requirements for GBHS employment as set forth in GBHS employee handbook.

Work Environment

Must be able to work with and around animals of all types (cats, dogs, rabbits, birds, etc). Exposure to conditions such as animal feces, urine, etc and foul odors. May be exposed to animal dander, parasites and infectious diseases that can be carried a transmitted by animals. Must be able to work in an environment that provides humane euthanasia to animals.

The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.