Desktop Support

Job Summary We are seeking an experienced IT Technician to provide desk-side and field-based break‑fix services to support internal staff and on‑site technical issues, ensuring reliable operation of end‑user systems, network‑connected devices, and company technology infrastructure. Responsibilities Field Support (Break‑Fix): Respond to on‑site technical issues at customer or company locations, diagnose, troubleshoot, and repair hardware and system issues independently or with help desk, provide supplemental support to field staff, travel to job sites using a company‑provided vehicle. Desktop / Office Support: Provide desk‑side technical support to internal employees, troubleshoot and resolve issues related to Microsoft Office and general user applications, perform hardware setup, maintenance, and replacements for laptops and desktops, NVRs/DVRs, printers and peripherals, mobile devices (iPhones, Android), office phones and related equipment. Hardware & System Setup: Configure and deploy end‑user devices and office equipment, support imaging, upgrades, and replacements of devices, assist with basic network setup and connectivity issues. Qualifications Experience in field support (break‑fix) and desktop/office support. Ability to diagnose, troubleshoot, and repair hardware and system issues. Experience with Microsoft Office and general user applications. Experience in configuring and deploying end‑user devices, imaging, and basic network setup. Willingness to travel to job sites using a company‑provided vehicle. Job Type & Location This is a Contract to Hire position based out of Billerica, MA, fully onsite. Pay & Benefits The pay range for this position is $25.00 – $35.00/hr. Benefits for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) EEO & Legal Statements The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr