Front Desk Admin - Animal Services Outcomes

Job Description

Job Description

Outcomes Specialist

Reports to Outcomes Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

About the Role

We are looking for an Outcomes Specialist to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Facility best case live outcomes through return to owner, adoption, foster, or transfer to rescue while providing a high level of customer service. 

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What You’ll Be Responsible For

Your day-to-day may include:

• Adoption - In this role we match animals with adopters while being mindful of the adopters home environment and any traits the individual animal may have. Our role includes counseling the adopter and providing the tools to aid in a successful adoption. This role involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail; including, verifying the medical record, license (if applicable), and microchip of every animal that is adopted before it leaves the facility. 
• Return to Owner - Reuniting lost animals back to their owners. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail; including, verifying the identity of the animal and the person, assuring that the animal belongs to that person before it leaves the facility. An Outcomes Specialist is responsible for collecting fees and completing necessary forms associated with RTO’s, the sale of dog licenses, the sale of retail items.
• Foster - Assist in facilitating short and long term foster. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail.
• Transfer - Assist our community and rescue partners, helping to maintain a positive relationship. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail.
• Requesting and facilitating animals to be shown or released from its cage. Being an advocate for both the customer and the animal, ensuring the process is moving along in a timely yet comfortable manner. 
• Answering the telephone when needed. This involves a great deal of customer service. Is responsible for answering basic questions, fielding telephone calls, recording and filing lost or found animal reports, as well as recording and forwarding animal well-being calls for the dispatcher. Responds to questions about specific animals and the adoption process.
• Cleaning and organizing the front lobby area, the back office, and public restrooms in Kitty City. Ensures all donations are dispersed to the appropriate departments prior to opening to the public.
• Contacting adopters after the adoption has taken place and fielding any issues or concerns that the adopter may have about their new pet.
• Responsible for handling financial transactions and daily accountability and balancing of receipts.
• Foster a work environment that motivates our team and inspires exceptional work.
• Work collaboratively with shelter staff, including Animal Care staff, Community Support, Dispatch, Behavior Team, the Medical Team, and Foster and Volunteer Coordinators.
• Work with the Media and Community Relations team to tell the story of our shelter animals and promote them on social media.
• Represents the organization in a professional and compassionate manner while providing knowledgeable information to the public.
• Other duties as assigned.
• Supporting additional organizational needs as they arise 

What Makes Someone Successful in This Role

We’re looking for someone who:

• Is passionate about CAC’s mission and animal welfare 
• Brings a positive, team-first attitude 
• Communicates openly and professionally 
• Takes ownership and solves problems proactively 
• Thrives in a fast-paced, ever-changing environment 
• Can balance compassion with accountability 
• Is dependable, adaptable, and eager to learn 

Qualifications

Preferred/Required:

• Demonstrate excellent oral and written communication skills and the ability to follow instructions as given in either form.
• Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers.
• Ability to build quick, meaningful, and long lasting relationships with visitors.
• Ability to handle sensitive issues in a professional and discrete manner
• Ability to provide compassionate, high level customer service. 
• Ability to assess situations from a holistic perspective. 
• Ability to exercise judgment, tact and diplomacy.
• Outside-the-box thinking and problem solving
• Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites.
• Must be 18 years of age, have a high school diploma or equivalent GED, valid driving license, and must have personal integrity and remain free of felony convictions.
• Ability to operate a computer and knowledge of commonly associated software programs.
• Ability to stand for long periods of time. 
• Ability to work daytime, evenings and weekends as assigned.

Why Join CAC?

At CAC, you’ll be part of more than just a workplace. You’ll join a team of people doing meaningful work together.

We offer:

• The opportunity to make a real difference every day 
• A mission-driven, supportive team culture 
• Growth and development opportunities 
• Competitive benefits package 
• A workplace where your work directly impacts animals and the community 

Compensation & Benefits

• Pay: Minimum pay of $16.83 after successful 90 day training period. $15.75 during training period. 
• Retirement plan with employer match 
• Health, Dental, and Vision Insurance 
• Paid Time Off 
• Professional Development Assistance 
• Life Insurance 

Working Conditions / Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate to high.
• Exposure and handling unvetted animals and their waste is frequent.