Operations Manager

Business Process Manager

Business Process Manager needed in Tuscaloosa ASAP!!!

About the Role

The Business Process Manager is a critical administrative leadership position responsible for ensuring efficient and effective workflows for work order planning, processing, and closeout for all contracted maintenance and operational services for the project. This role is central to managing the entire work order lifecycle and overseeing key supporting processes such as procurement and local accounting, payroll, and human resources functions. The Business Process Manager is expected to lead by example, promoting a culture of safety, discipline, and accountability across the administrative staff.

Key Responsibilities

• Resource Management: In conjunction with the operational leadership team, plan and manage the staffing and procurement resources required to meet the contracted/ordered maintenance and operational services.
• Workload Planning: Collaborate with the operational leadership team to plan and manage the daily, weekly, and long-term workload (including inspections, assessments, preventive/corrective maintenance, etc.).
• Work Order Management: Own and manage the end-to-end Work Order Process, including initiation, scheduling, execution, detailed reporting, and accurate billing of delivered services.
• Process Oversight: Manage all supporting processes for service delivery, which includes procurement, warehouse operations, local Accounts Payable processing, equipment/vehicle tracking, weekly timesheet reporting, local personnel functions, and general office administration.
• Policy Compliance: Assist the Project Manager in ensuring strict compliance with all company policies and procedures.
• Staff Leadership: Responsible for the direct performance management, motivation, coaching, and training of direct staff.
• Safety & Culture: Promote a proactive culture of safety and operational discipline through strong leadership, exemplary personal compliance, accountability, and effective communication.
• General Duties: Perform other duties assigned as needed to support project goals.

Experience, Qualifications & Requirements

• Education: High School diploma required; Associates or Bachelors degree preferred.
• Experience: A minimum of 10+ years of progressive service delivery operations and administration experience in a work-order-driven environment.
• Industry Knowledge: Strong experience and knowledge in the facility/industrial maintenance industry or a closely related field.
• Technical Proficiency: Strong understanding and hands-on experience with Work Order system processes. High degree of detailed data tracking and analysis.
• Administrative Expertise: Solid experience managing site-level administrative and financial processes, including purchasing, accounts payable (A/P), payroll administration, and general office functions.
• Leadership Skills: Demonstrated strong motivational and leadership abilities.
• Communication: Superior customer service, teamwork, and verbal/written communication skills.
• Software Skills: High proficiency in Microsoft Office suite, particularly Microsoft Excel.
• License & Background: Valid driver's license with an acceptable driving record. Must successfully pass a Federal Tier 1 Background check and a pre-employment drug test.

Direct Hire Position! Pay range is DOE $85k-$95k