Administrative Support

Medical Support Assistant (MSA) – Position DescriptionLocation: VA Salt Lake City Health Care System, Salt Lake City, UTQualificationsHigh school diploma or equivalent required; associate's or bachelor's degree in healthcare administration or related field preferredMinimum of one (1) year of experience in a medical administrative, scheduling, or customer service role preferredExperience in a healthcare environment, Veterans Health Administration (VHA), or hospital/clinic setting strongly preferredWorking knowledge of medical terminology, patient scheduling processes, and administrative proceduresExperience with electronic health record (EHR) systems; familiarity with VistA/CPRS preferredStrong communication skills, both verbal and written, with the ability to interact effectively with patients, providers, and staffDemonstrated ability to handle high-volume workloads in a fast-paced environmentExcellent organizational skills and attention to detailAbility to maintain confidentiality and comply with HIPAA and VA privacy standardsU.S. citizenship required (to meet federal contract requirements)Position OverviewContractor personnel will serve as Medical Support Assistants (MSAs) responsible for appointment scheduling and reception duties in compliance with VHA Directive 1230: Outpatient Scheduling Process and Procedures.The contractor will provide 80 full-time equivalents (FTEs), equal to 166,400 hours per year. FTE distribution by location may change based on service needs. Contractors are compensated only for hours actually ordered and/or worked.Key ResponsibilitiesPerform appointment scheduling and related administrative dutiesCoordinate patient appointments in compliance with VA scheduling guidelines and access standardsEnsure adherence to VA scheduling policies, procedures, and performance metricsMaintain accurate and timely entry of appointment data within VA systemsProvide front-line customer service to Veterans, families, and clinical staffManage inbound and outbound calls, appointment reminders, and follow-up communicationsMaintain high-quality control and coordinated workflow across assigned clinicsUtilize VA systems, including VistA and CPRS (Computerized Patient Record System) — VA network access requiredSupport clinical staff by ensuring timely and appropriate patient scheduling and documentationSecurity RequirementsContractor personnel must obtain required federal security clearanceEstimated timeline for onboarding and clearance: Week 1: Submit application and required forms to the Personnel Security Adjudication Center (PSAC)Additional 2–3 weeks: Adjudication process and issuance of Personal Identity Verification (PIV) cardEqual Employment Opportunity (EEO) StatementEGA Associates, LLC is an Equal Employment Opportunity employer and provides equal opportunity to all employees and applicants for employment. EGA prohibits discrimination and harassment of any type without regard to race, color, national origin or ancestry, religion, age, sex (including gender identity, transgender status, and sexual orientation), parental status, political affiliation, citizenship status, genetic information, disability, veteran status or military service history or status, or any other non-merit-based characteristic protected by federal, state, or local laws.All employment decisions are based on business needs, job requirements, and individual qualifications.ADA ComplianceConsistent with the Americans with Disabilities Act (ADA), it is the policy of EGA Associates, LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. This policy applies to all aspects of employment, including the application process. If reasonable accommodation is needed, applicants should contact Human Resources.Client Details Client Type Government - Federal Setting Remote Address 500 Foothill Drive, 660-121, Salt Lake City, UT 84148-0001 City Salt Lake City State UT Zip Code 84148