Assistant General Manager

Assistant General ManagerJoin the Buzz Life! Better Buzz Coffee is seeking Assistant General Managers to add to our team in the Phoenix Market!The Assistant General Manager is the right hand to General Manager of the cafe. This Assistant General Manager is responsible for creating the Buzz Life experience for all guests and team. The Assistant General Manager serves as a shining example of great service and showcases what it means to build connections at Better Buzz Coffee. This position is responsible for developing and maintaining a consistent Better Buzz Coffee experience that is in line with the values of the company.Our Assistant General Manager reports to the General Manager of the location. The position requires 42 hours per week and pays hourly at the rate range of $26/hr to $28/hr.PERKS OF WORKING AT BETTER BUZZ:Work with an amazing team of coffee enthusiastsFull benefits packages available including Medical, Dental, Vision, Life Insurance, 401K with a matchGreat discountsPaid time offWork with a fast-growing brandLeadership & Team Development:Help develop a team of Shift Supervisors, Training Ambassadors and Baristas who embody the Better Buzz cultureAct with integrity, honesty and knowledge to promote the Company's culture, values and missionAlongside your General Manager, address all team concerns with urgency, fairness, clarity, strength and compassionChampion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainingsGuest Experience & Brand Standards:Lead the team to deliver exceptional guest experienceResolve guest concerns professionally and recover the experience with empathy and urgencyChampion training and readiness for all brand initiatives, promotions, and seasonal campaignsBecome part of the neighborhood and communityOperational Performance:Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to executeModel and lead hospitable service and upsellingPromote adherence to overall speed of service, fulfillment and drive-thru timeMaintain a high level of guest feedback scoresEnsure all meal and rest breaks are taken and properly recorded in accordance with state lawHelp ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.)Maintain cash handling integrity and follow loss prevention protocolsEnforce brand standards and expectations such as proper uniform, cleanliness, and recipe adherenceCompliance, Safety & Wellbeing:Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirementsComply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirementsComplete and document required incident reporting, including workplace injury, harassment complaints, etc.Maintain a safe physical environment for guests and team members and promote a culture of psychological safetyQualifications:Required:1+ years of prior management experience in a similar high-velocity, high-volume coffee or fast casual environmentManager Food Safety CertificationOpen availability - days, nights, weekends, holidays45 hours of work per weekPreferred:Associates DegreeDrive-Thru experienceNew location opening experienceAbout Better Buzz:Founded in 2002 by two college students with a dream and a coffee cart, Better Buzz has grown into a thriving community with locations across California, Nevada, Arizona and soon, Florida. We roast our own organic, fair trade, and rainforest-certified coffee weekly!We're serious about quality, connection, and having a blast while doing it. At Better Buzz, you're not just making coffee — you're making people's day.Better Buzz encourages you to be bold and authentically you! We are proud to be an equal opportunity employer that celebrates the unique differences of our diverse team. We welcome individuals from all backgrounds and consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected class. Better Buzz is also committed to offering reasonable accommodation to qualified job applicants with disabilities. If you need assistance or an accommodation, please contact us at View email address on click.appcast.io