Senior Practice Assistant, Cardiac Surgery

Senior Practice Assistant

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Cardiac Surgery | Hybrid (4 Days Onsite/1 Day Remote) | MondayFriday, 8:30 AM5:00 PM

Take the next step in your healthcare career while making a meaningful difference in cardiac surgery and the patient experience! We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join the Cardiac Surgery team at Massachusetts General Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, surgeons, and clinical staff in a specialized cardiac surgical setting.

Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise in cardiac surgery, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
• Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 35 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Additional Job Details (if applicable)

Why Join Our Team?

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Cardiac Surgery at Massachusetts General Hospital.
• Develop specialized expertise in cardiac surgical practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with cardiac surgeons, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular and surgical care.
• Gain valuable experience supporting specialized cardiac surgical services while contributing to operational improvements and efficient patient coordination.

You'll play an important role in supporting efficient cardiac surgery practice operations while helping patients and families feel informed, welcomed, and supported throughout their care. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type

Hybrid

Work Location

100 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

MGH Institute of Health Professions