Member E-Services Representative

Member E-Services Representative

Job Summary:
In this role, you will assist members primarily through electronic communication channels, providing timely and accurate support for account-related inquiries and transactions. You will play a key role in delivering an excellent digital service experience while ensuring compliance with security protocols and identifying opportunities to offer additional products and services. 

Salary: $21.00-$26.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Assist members through digital channels with inquires related to accounts, memberships, and credit union services.
• Respond to electronic communications promptly and professionally.
• Open new accounts including share, checking, term share, money market, HSA, and IRA accounts.
• Process account closures in accordance with member requests and established procedures.
• Verify member identities to mitigate fraud and protect against identity theft.
• Perform account updated and file maintenance in the core system.
• Answer questions about credit union products and services, providing clear and helpful information.
• Identify member needs and recommend appropriate products or services.
• Process payments, deposits, and transfers accurately using the core system.
• Handle over-the-phone outgoing wire transfer request in accordance with compliance standards.
• Collaborate with internal departments and branch teams to ensure efficient and seamless member support.

Qualifications:
Required:

• Six months of similar or related experience
• High school diploma or equivalent preferably
• Comfortable multitasking while typing, and composing professional emails
• Ability to adapt to a fast-paced digital workflow
• Ability to handle sensitive information with discretion
• Customer service experience, preferably in financial services

Preferred:

• Experience in working in a credit union or financial institution
• Knowledge of account types such as IRAs, HSAs, and tern share accounts
• Bilingual abilities are a plus

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.