Shelter Campus Coordinator

Goodwill of Colorado

Job Description

Pay Rate: $17.50 per hour.

Work Schedule: 3 shifts are available- 4 days on 3 days off (10 hour days)

1st Shift - 6:00am-4:30pm
2nd Shift - 2:30pm-1:00am
3rd Shift - 12:00am-10:30am

JOB SUMMARY:

The Campus Coordinator contributes to a safe and supportive atmosphere by encouraging respect, clear communication, and personal responsibility. Through a combination of compassionate engagement and consistent oversight, they help individuals navigate their path toward stability and growth.

Campus Coordinators rotate through key operational assignments, including:

• Centralized intake and access control through the Welcome Center
• Daily shelter management and resident support
• Day resource center operations and service coordination
• Campus presence, guest engagement, and safety patrols
• Security camera observation and documentation of campus activity

ESSENTIAL FUNCTIONS:

Guest Services & Operations

• Facilitate guest admissions, registrations, and intake processes while ensuring records are complete and up to date.
• Coordinate shelter placements and monitor guest transitions throughout the campus to support smooth daily operations.
• Prepare detailed shift summaries, activity logs, and operational reports.
• Observe and monitor security systems, including surveillance cameras, to help maintain a safe and secure environment.
• Initiate maintenance requests and technology support tickets as operational needs arise.
• Maintain clear, factual, and timely documentation in accordance with organizational standards.
• Contribute to efficient campus operations by upholding high service standards and supporting the organization's mission.

Guest Engagement & Support

• Build positive relationships with guests by offering encouragement while reinforcing personal accountability and responsibility.
• Communicate policies, procedures, and expectations in a respectful, consistent, and professional manner.
• Provide spiritual encouragement and prayer support when requested by guests.
• Connect guests with appropriate programs and services through timely referrals and coordinated transitions to program staff.
• Help foster an environment that promotes stability, growth, and positive life change.
• Support volunteers by providing guidance, information, and assistance during guest interactions and service activities.
• Participate in required meetings, trainings, and organizational communications to stay informed and aligned with campus priorities.
• Carry out additional responsibilities as assigned. Duties and responsibilities may be adjusted to meet evolving organizational and operational needs.

ENVIRONMENT:

Work Environment & Guest Relations

Hospitality & Community Engagement

• Welcome guests, visitors, and volunteers with professionalism, respect, and clear communication.
• Educate guests on campus expectations and community standards during intake and reinforce them consistently throughout their stay.
• Maintain an active and approachable presence throughout assigned areas of the campus.
• Demonstrate integrity, professionalism, and sound judgment in all interactions.
• Support volunteers by providing guidance and assistance during service activities and guest interactions.

Safety & Campus Operations

• Promote compliance with campus, shelter, and program policies to maintain a secure and orderly environment.
• Proactively identify concerns and address issues before they escalate, helping minimize disruptions to campus operations.
• Establish and maintain professional boundaries while cultivating positive relationships with guests.
• Follow established protocols regarding guest removal, behavioral concerns, and incident response, communicating actions promptly to leadership.
• Effectively de-escalate challenging situations and respond appropriately to behavioral issues.
• Prepare accurate incident reports and maintain required records in accordance with organizational standards.
• Conduct routine facility, safety, and security inspections throughout the campus.
• Follow approved safety procedures and avoid physical intervention unless specifically authorized by policy.
• Utilize trauma-informed practices when supporting guests and responding to sensitive situations.
• Demonstrate emotional intelligence, professionalism, and effective decision-making in both routine and high-stress situations.

Operational Excellence

• Support efficient day-to-day campus operations through proactive problem-solving and attention to detail.
• Ensure assigned tasks and responsibilities are completed accurately, consistently, and on schedule.
• Maintain strong communication with team members by sharing important updates, observations, and concerns.
• Help maintain a clean, organized, and welcoming environment for guests, staff, volunteers, and visitors.
• Collaborate with colleagues to deliver high-quality services that align with the organization's mission, values, and commitment to serving the community.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment. Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus.

EDUCATION/EXPERIENCE:

• High school diploma or GED required; associate degree preferred.

• Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.

• Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.

• CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.

• Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: View phone number on aiapply.co or

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: GSS - Programmatic Housing Coordinator Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - Occasionally

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

CARRYING:

Heavy: 45 lbs & over - Occasionally

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

PUSHING/PULLING - Occasionally

REACHING:

Above Shoulder - Occasionally

At Shoulder - Occasionally

Below Shoulder - Occasionally

TWISTING - Occasionally

BENDING - Occasionally

KNEELING/CRAWLING - Occasionally

SQUAT - Occasionally

CLIMBING:

Use of legs only (stairs) - Occasionally

Use of arms & legs (ladders) - Occasionally

HEARING - Continuously

VISION:

Visual, close - Continuously

Visual, distant - Continuously

Visual, depth perception - Continuously

HANDS/FINGERS:

Simple grasping - Frequently

Fine Manipulation - Frequently

Repetitive Movements - Frequently

WALKING - Frequently

STANDING - Frequently

SITTING - Frequently

SPEAKING - Continuously

OTHER, please describe -