Customer Service Representative - Revenue Group | Remote (Cleveland, OH)

Customer Service Representative - Revenue Group | Remote (Cleveland, OH)

Job Summary

Revenue Group, a leading business process outsourcing company established in 1994, is seeking a Customer Service Representative (CSR) to join its remote team. This full"time role offers $17/hour, paid training, and comprehensive benefits including health insurance, 401(k) matching, paid holidays, and career growth opportunities.

The successful candidate will assist patients with billing inquiries, resolve complaints, and set up payment plans while delivering compassionate, professional support.

Key Job Details Job Title: Customer Service Representative

Employer: Revenue Group

Location: Remote (Cleveland, OH-based)

Pay: $17/hour

Job Type: Full"Time

Schedule: Monday-Friday, 9:30am-6:00pm EST

Start Date: April 3, 2026 Key Responsibilities Assist patients in resolving billing issues and setting up payment plans

Handle inbound calls regarding healthcare bills

Document customer complaints, issues, and interactions in system(s)

Meet performance metrics set by management

Perform other duties as assigned by supervisor Candidate Requirements

Essential: High school diploma or GED

Customer service or call center experience preferred

Strong communication and de"escalation skills

Ability to navigate multiple systems simultaneously

Reliable attendance

Must pass a 7"year background check

High"speed internet connection (DSL/Cable, 100+ Mbps) Benefits Competitive hourly pay ($17/hour)

100% paid training

401(k) with company matching

Paid time off (up to 10 days in first year)

8 paid holidays (including your birthday)

Referral program

Employee Assistance Program (EAP)

Dental and vision insurance

Health insurance (including long & short"term disability)

Company"paid life insurance

Career growth opportunities (many team leads started as CSRs) About Revenue Group

Revenue Group is a full"service agency specializing in business process outsourcing. Recognized as a Top Workplace, the company is committed to surpassing client expectations while fostering valuable relationships and supporting communities. Revenue Group helps patients navigate healthcare billing concerns with respect, professionalism, and empathy.

Application Process

How to Apply: Submit your application via Revenue Group's recruitment channels.

Highlight your customer service and call center experience.

Shortlisted candidates will be contacted for interview.

Training begins April 3, 2026.

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