Information Technology Specialist

IT Specialist Location Austin, TX | Onsite 5 days/week Salary $70,000 to $78,000 Bonus Potential bonus based on firm and employee performance, not guaranteed Interview Process TA screen/Video Introduction, Teams interview with hiring manager and leadership, technical assessment, final panel About the Role Our client is seeking an IT Specialist to provide hands‑on technical support for its Austin office. This role supports workstation deployment, escalated end‑user issues, conference room technology, network devices, and enterprise applications. What You’ll Do Manage workstation deployments and hands‑on technical requests in the local office Provide first- and second-level escalated support by phone, email, remote tools, and in person Troubleshoot Windows desktops, Microsoft Office, application access, network connectivity, and enterprise applications Configure, support, and troubleshoot network devices and applications with support from other IT teams Assist with new application and system implementations Support conference room technology, video conferencing, and device setup Serve as a second-level escalation point for support tickets Deliver training for new hires, summer associates, and employees as directed Partner with application and software development teams on common support issues and training needs Participate in an after-hours on-call rotation, approximately 1 week every 13 weeks Support occasional after-hours work as needed What We’re Looking For 3+ years of Windows desktop and Microsoft Office support experience Experience with Windows 10/11 implementation, management, and troubleshooting Strong end‑user support skills with the ability to explain technical issues clearly Ability to resolve application access, delivery, connectivity, and desktop support issues Understanding of LAN/WAN concepts and connectivity troubleshooting Strong time management and prioritization skills Professional communication skills with partners, attorneys, clients, and staff Ability to work onsite in Austin 5 days/week Ability to participate in the after-hours on-call rotation Preferred Skills Law firm or professional services experience Citrix, VPN, Adobe, and Palo Alto experience #J-18808-Ljbffr Gentis Solutions