Aftersales Service Manager

Full-time

Noovo

About Noovo
Noovo is a rapidly growing Class B campervan manufacturer focused on creating thoughtfully designed vehicles and delivering an exceptional ownership experience. As our customer base and national service footprint continue to expand our Aftersales organization plays a critical role in supporting customers throughout the ownership lifecycle.
Our service model combines our internal Las Vegas service capabilities with mobile technicians and certifiedrepair partners across the country. The Aftersales Service Manager is a key leadership position responsible for ensuring this network operates effectively consistently and with a strong focus on the customer experience.
Position Summary
The Aftersales Service Manager is responsible for leading the day-to-day execution of Noovos Aftersales service operation and developing a high-performing accountable and customer-focused service team. The Aftersales Service Manager oversees a team operating on a seven-day service schedule and is responsible for ensuring appropriate staffing coverage and escalation support across the operating week.
Reporting to the Director of Aftersales this role translates department strategy and service standards into
consistent daily execution. The Service Manager provides direct leadership to the Aftersales team maintains visibility into service performance removes operational barriers manages escalations and ensures customers receive clear communication and effective repair solutions.
This position works closely with Production Engineering Inventory Sales Delivery mobile technicians and
certified repair partners to ensure repairs progress efficiently across Noovos service network.
The ideal candidate is a strong people leader with experience managing service operations in a fast-paced environment. They are comfortable holding teams accountable coaching performance resolving complex customer situations improving processes and making sound operational decisions while the organization continues to grow.
Areas of Responsibility
Team Leadership & Performance
Provide direct day-to-day leadership for the Aftersales team.
Establish clear expectations for ownership accountability communication and service execution.
Coach team members on performance customer communication operational decision-making and service best practices.
Conduct regular one-on-one coaching and provide timely performance feedback.
Identify performance or capability gaps and establish appropriate development plans.
Support hiring onboarding training and development of new team members.
Create an environment where employees understand their responsibilities and are empowered to make appropriate decisions.
Reinforce Noovos standards for professionalism collaboration customer transparency and ownership.
Daily Service Operations
Lead execution of daily Aftersales operations across in-house mobile and certified partner repairs.
Maintain visibility into open repairs ticket aging scheduling escalations parts constraints and other service blockers.
Ensure work is appropriately prioritized and assigned across the team.
Establish clear ownership and next steps for unresolved customer and repair concerns.
Review service workload and adjust resources or priorities when necessary.
Ensure the team maintains appropriate customer communication throughout the repair lifecycle.
Identify operational risks early and drive them toward resolution.
Ensure complex or undocumented repair concerns are routed to the appropriate internal or external resources and remain actively managed through resolution.
Service Performance & Accountability
Support achievement of department service-level targets and operational KPIs.
Monitor ticket aging response times resolution times repair readiness escalations and documentation quality.
Review individual and team performance and address gaps before they negatively affect the customer experience.
Maintain regular review of unresolved and aging service cases.
Identify trends affecting service performance and develop corrective actions.
Partner with the Director of Aftersales on operational reporting performance improvement and department priorities.
Customer Experience & Escalation Management
Establish and reinforce customer experience expectations across the Aftersales team.
Assume ownership of elevated customer situations requiring management-level intervention.
Lead resolution of complex customer conflicts and service disputes.
Ensure escalations have clearly documented ownership actions communication plans and next steps.
Coach team members on handling difficult customer conversations and resolving concerns at the appropriate level.
Identify situations requiring Director-level escalation based on customer experience business legal or brand risk.
Balance customer needs with warranty policy operational requirements and appropriate business decision-making.
Repair Operations & Resource Management
Provide oversight of repair scheduling and resource allocation across Noovos service network.
Ensure scheduled repairs are appropriately prepared with required parts information resources and technician availability.
Support the team in determining appropriate repair pathways including in-house mobile and certified repair partner service.
Coordinate with technicians and internal departments to resolve repair execution barriers.
Ensure technical questions and complex repair concerns are routed to the appropriate subject- matter experts and supported with the information needed to establish an effective repair plan.
Maintain visibility and accountability for escalated repairs through resolution.
Ensure repair delays reschedules or changing timelines are communicated appropriately.
Drive improvements that increase repair readiness and reduce avoidable delays or repeat visits.
Mobile & Certified Repair Network Leadership
Support effective operation of Noovos national mobile and certified repair partner network.
Establish expectations for partner communication documentation repair execution and customer experience.
Maintain productive relationships with external service providers.
Oversee warranty approval and repair authorization processes within established guidelines.
Address partner performance concerns and escalate recurring issues when necessary.
Support expansion and continuous improvement of Noovos external service capabilities.
Process & Continuous Improvement
Identify operational inefficiencies and recommend improvements to Aftersales workflows.
Develop and reinforce standardized processes that improve consistency and scalability.
Ensure team adherence to Noovo documentation and repair-record standards.
Identify recurring customer questions repair concerns or operational gaps that should be addressed through training documentation or process improvements.
Ensure recurring field concerns and service trends are communicated to Production Engineering and other appropriate stakeholders.
Partner with the Director of Aftersales on implementation of new systems processes and service capabilities.
Support adoption of technology and AI-assisted workflows designed to improve service efficiency and customer experience.
Cross-Functional Leadership
Serve as a key operational liaison between Aftersales and Production Engineering Inventory
Sales Delivery and other departments.
Establish clear communication and ownership when customer concerns require cross-functional support.
Represent Aftersales priorities and customer-impact considerations in cross-functional discussions.
Ensure recurring field issues and service trends are communicated to appropriate stakeholders.
Build productive working relationships across departments to improve repair execution and customer outcomes.
Service Level Expectations
The Aftersales Service Manager is accountable for supporting team performance against Noovos
established service standards including:
First Response Time: Initial customer response ownership confirmation and next steps within 24 business hours of ticket submission.
Total Resolution Time: Maintain an average ticket resolution time of seven calendar days or fewer whenever operationally feasible.
Escalation Management: Ensure unresolved escalations are actively reviewed assigned and progressed toward resolution.
Repair Readiness: Improve the percentage of scheduled repairs completed without preventable rescheduling.
Warranty Processing: Ensure warranty approvals and repair authorizations are reviewed in a timely and consistent manner.
Documentation Quality: Maintain compliance with Noovo standards for repair documentation customer communication authorization records and repair summaries.
Team Performance: Maintain clear individual accountability and actively address performance or execution gaps.
Qualifications
Demonstrated leadership experience within automotive RV field service manufacturing customer service or a related service operation.
Previous experience directly managing employees and driving team performance.
Strong coaching mentorship and performance-management skills.
Experience managing customer escalations and complex service situations.
Strong operational judgment and ability to make decisions in a fast-paced environment.
Demonstrated ability to manage multiple priorities customers repairs and escalations simultaneously.
Strong written and verbal communication skills.
Ability to establish accountability while maintaining productive team relationships.
Experience using service-management CRM ticketing scheduling or work-order systems.
Strong documentation discipline and attention to detail.
Ability to collaborate and influence effectively across departments.
Experience with distributed or mobile service operations third-party repair networks warranty administration or repair authorization is preferred.
Working technical knowledge sufficient to understand repair concerns facilitate escalations and coordinate appropriate technical resources.
Experience using KPIs and operational reporting to manage team performance.
Experience developing or implementing standardized service processes.
Comfortable adopting new technology and AI-assisted workflows to improve operational efficiency.
Comfortable operating within a rapidly growing organization where processes and responsibilities continue to evolve.
Additional Responsibilities
As Noovo continues to grow responsibilities within the Aftersales organization will evolve. The Aftersales
Service Manager may be assigned additional responsibilities based on changing business needs service-
network expansion new products organizational growth and strategic operational priorities.

Apply

Vacancy posted 15 days ago

Similar jobs that could be interesting for youBased on the Aftersales Service Manager in Las Vegas, NV vacancy

Aftersales Service Manager
...ownership experience. As our customer base and national service footprint continue to expand our Aftersales organization plays a critical role in supporting... ...partners across the country. The Aftersales Service Manager is a key leadership position responsible for ensuring...
Suggested
Full time
Noovo
Las Vegas, NV
2 days ago
Head of Customer Service (Remote)
...Service Manager (Liquid Cooling Projects) Location: Austin or remote in the US Key Responsibilities 1. Project Lifecycle Management Take full ownership of liquid cooling projects throughout the entire project lifecycle, including planning, milestone management...
Suggested
For contractors
Remote work
First Point Group
Las Vegas, NV
4 days ago
Field Operations Supervisor
...Manual Labor Las Vegas, NV, US 3 days ago Requisition ID: 1416 WHO WE ARE: A full service event design and production company with an international footprint. We develop and manage everything from concept to creation, and production to logistics. With in-house...
Suggested
Full time
Contract work
Temporary work
Work at office
Flexible hours
Weekend work
Blueprint Studios
Las Vegas, NV
16 hours ago
Beverage Operations Manager
...Fontainebleau Las Vegas is seeking a Beverage Manager to oversee beverage service across designated venues. You will lead the cocktail program, ensure exceptional guest experiences, manage quality controls, and collaborate with culinary and service teams to maintain standards...
Suggested
Fontainbleau
Las Vegas, NV
1 day ago
Food Operations Supervisor
$56.95k - $71.19k
...retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United... ...regulations (HACCP, OSHA, USDA, etc.). ~ Optimize Operations : Manage schedules, labor productivity, and costs, ensuring efficiency...
Suggested
Sky Chefs
Las Vegas, NV
1 day ago
Head of Facilities Operations & Maintenance
...can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs.Job Duties and...
Flexible hours
Lifetime
Las Vegas, NV
3 days ago
Beverage Operations Manager
...The D is seeking a Beverage Manager to lead all beverage operations at our Las Vegas property. You will forecast, plan, and manage beverage... ...and revenue. Strong leadership and excellent guest service are essential. Responsibilities include scheduling and coaching...
The D. GmbH
Las Vegas, NV
4 days ago
Operations Services Coordinator
...a detail-oriented, highly organized, and proactive Operations Services Coordinator to help ensure operational excellence across all shop... ...shop leaders and Operations leadership. Partner with shop managers on corrective action plans and follow up to confirm issues are...
Local area
The Siegel Group
Las Vegas, NV
2 days ago
Service Operations Coordinator
...Service Operations CoordinatorImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare... ...Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product...
Local area
ImageFIRST Healthcare Laundry Specialists
Las Vegas, NV
1 day ago
F&B Operations Manager
...Food & Beverage Operations ManagerThe Food & Beverage Operations Manager coordinates food and beverage Front of House activities of all... ...to include but is not limited to: cleanliness, atmosphere, service, guest interaction, employee interaction and execution of food,...
All shifts
Shift work
Silver Sevens Hotel & Casino
Las Vegas, NV
17 hours ago
Maintenance Operations Manager
...Job Title : Maintenance Operations Manager Company : Full-Service Landscape Management Company Recruiter : Bloom Talent Solutions Reports To : COO Location : Las Vegas, NV Company Overview Join a rapidly expanding landscape management company revolutionizing...
Full time
Immediate start
Bloom Talent Solutions
Las Vegas, NV
1 day ago
Customer Service & Operations Coordinator
$60k - $70k
...Customer Service & Operations Coordinator Location: Summerlin - Las Vegas, NV Position: Full-time, in-office Compensation: $60... ...experienced Customer Service & Operations Coordinator to help manage customer accounts, process orders, and coordinate shipments. This...
Full time
Work at office
Whitestone International Inc.
Las Vegas, NV
2 days ago
Payroll Tax Operations and Services Lead - Remote
$46 - $62 per hour
...all candidates. SelectTime employees provide virtual expert services directly to Intuit's customers, working year-round with flexible... ...the primary backup facilitator for Daily Stand-Ups when the M1 manager is unavailable. Maintain total mastery of the daily business...
Hourly pay
Local area
Remote work
Work from home
Flexible hours
Intuit
Las Vegas, NV
1 day ago
Head of Sales & Customer Service
$22.64 - $42.56 per hour
...professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive...
Full time
Contract work
Local area
Floor & Decor
Las Vegas, NV
6 days ago
Spa Operations Manager
...Company Description Job Description The Spa Operations Manager is responsible overseeing the day-to-day operations of the department... ...Responsible for maintaining the Wynn and Forbes standards of service to guests and coworkers at all times. Provides accurate,...
Hourly pay
Work at office
Local area
Immediate start
All shifts
Flexible hours
Shift work
Weekend work
Wynn Resorts
Las Vegas, NV
5 days ago
Field Operations Manager
...execution of high-profile trade shows in one of the nation's premier convention destinations. The Expo Group is seeking a Field Operations Manager to oversee on-site operations, manage labor and logistics, and ensure every event is delivered with precision. Responsibilities...
Contract work
The Expo Group
Las Vegas, NV
4 days ago
Senior Account Executive
...Review and analyze key performance indicators of corporate finance, industry trends, business operations, and product performance. Manage Sales Force in your assigned jurisdiction. Review and analyze business plans and operational functions. Initiate and manage newly...
Full time
Live in
Remote work
Shift work
Aruze Gaming Global
Las Vegas, NV
1 day ago
Data Center Operations Manager
$138k - $200k
...technical staff to meet objectives. Weekend, evening or off-hours management support may be required.Identify problems and create solutions... ...be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and...
Temporary work
Work at office
Worldwide
Shift work
Night shift
Afternoon shift
Google
Las Vegas, NV
1 day ago
Legal Office Manager
$70k - $90k
...guaranteeing personalized and results-driven solutions. As an Office Manager, your primary responsibility is to provide the attorneys and... ...with support related to law firm operations and client services. You will assist in managing both administrative and substantive...
Full time
Work experience placement
Work at office
Elite Practice
Las Vegas, NV
a month ago
Hotel Operations Manager
...hotel, provide information about the property and city, upselling the property's enhanced services, all while proactively anticipating the guest's needsAttends bimonthly management lobby/hotel functionsMonitors and reviews guest comments via the Pulse Report to identify...
SAHARA Las Vegas
Las Vegas, NV
2 days ago
Kids Club Manager
$15 - $16 per hour
...Kids Club Manager Las Vegas, NV: Rancho Dr/ W Craig Rd. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines... ...walks and bathroom checks. Provide exceptional customer service to parents and guardians, addressing inquiries, concerns, and...
Hourly pay
Daily paid
Full time
Part time
Shift work
Weekend work
Afternoon shift
EŌS Fitness
Las Vegas, NV
14 hours ago
Security / Ops Manager
...Security / Ops Manager Shopping Mall Operations | Las Vegas Boulevard, Las Vegas, NV 89109 Company Overview Located on the world... ..., and landscaping teams. Monitor contractor performance and service quality. Conduct routine property inspections and ensure corrective...
Full time
For contractors
Work at office
Local area
Flexible hours
Afternoon shift
Showcase Mall
Las Vegas, NV
13 days ago
Beverage Operations Manager
The D Las Vegas is seeking a Beverage Manager to lead all beverage operations across the property. You will forecast, plan and manage... ...satisfaction and revenue. You will train and coach team members, enforce service standards, handle guest escalations, and ensure compliance with...
The D
Las Vegas, NV
5 days ago
Food & Beverage Operations Manager
The Orleans Hotel & Casino in Las Vegas is seeking a Food & Beverage Manager to oversee day-to-day operations of assigned outlets and staff, ensuring adherence to service standards and safety regulations. The role emphasizes guest service, staff supervision, and budget...
The Orleans Hotel & Casino
Las Vegas, NV
4 days ago
Beverage Operations Manager
Station Casinos in Las Vegas seeks a talented individual to assist in overseeing the Beverage Department. The role includes managing Team Members, addressing Team Member or Guest opportunities, evaluating job performance, and creating budgets. Ideal candidates will possess...
Station Casinos
Las Vegas, NV
4 days ago
Respiratory Services Manager
...Respiratory Services Manager Hospital Full-time Las Vegas, NV EXP 5-7 yrs DEG Associates Bonus Travel Occasional Responsible for ensuring the cleanliness of all patient care, ancillary and public areas of the hospital during an established shift...
Full time
Shift work
Direct Staffing Inc
Las Vegas, NV
1 day ago
Customer Service Supervisor
...To supervise and oversee all the work and functions of Customer Services Representatives. Responsible for time & attendance of Customer... ...processes/procedures and take the required trainingAssist Branch Manager with branch operations Qualified Applicants must be legally...
Hourly pay
Full time
Goodman Manufacturing Company
Las Vegas, NV
4 days ago
Head of Customer Service (Remote)
Role And Responsibilities Lead day to day Patient Services operations, including staffing, queue performance, service levels, quality... ..., schedule coverage, member experience, and escalation management. Directly manage and develop Supervisors and other assigned leaders...
Work at office
Remote work
Home office
LucyRx Health Solutions, Inc.
Las Vegas, NV
3 days ago
Executive Meetings Service Manager - MGM Grand
...guests.THE JOB:Join the MGM Grand as an Executive Meetings & Events Manager, where you’ll help bring unforgettable convention experiences... ...(1) year of prior relevant experience in a hotel or convention services departmentExperience with Microsoft Suite, Opera, Amadeus, and...
Full time
MGM Resorts International
Las Vegas, NV
5 days ago
Resort Operations Manager - Bellagio
...experiences for our guests. THE JOB: As the Resort Operations Manager, you will provide support to the Senior Hotel Manager with... ...exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company...
Shift work
MGM Resorts International
Las Vegas, NV
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Aftersales Service Manager. Be the first to apply!