Digital Product Analyst

Overview: Entry-level role in the Digital Product organization, designed to build strong product management fundamentals, an understanding of M&T’s customers, operating model, regulatory environment, and technology ecosystem, and hands-on experience supporting product operations. The role begins with an early commitment to product operations and learning within Digital, then creates a feeder path into broader opportunities such as Product Manager, Product Owner, Digital Strategy Manager, Customer Experience, or similar roles based on associate interest, demonstrated skills, and business needs. Primary Responsibilities: Support day-to-day product operations activities, including product documentation, issue tracking, process coordination, reporting, meeting preparation, and follow-up on action items. Assist Product Managers, Product Owners, and Digital leaders in gathering information, organizing inputs, and coordinating work across business, technology, risk, compliance, operations, and customer experience partners. Contribute to the development and ongoing refinement of product documentation, requirements, user stories, journey maps, procedures, and operational routines. Develop familiarity with digital banking capabilities, customer journeys, product performance measures, compliance considerations, and the technology ecosystem that supports M&T’s digital experiences. Participate in market, customer, competitive, and operational research to support product decisions and identify opportunities for improvement. Help coordinate product governance routines, including intake, prioritization support, readiness activities, release coordination, controls, and stakeholder communication. Build product management capabilities through hands-on assignments, mentorship, training, and exposure to multiple areas across Digital. Demonstrate curiosity, accountability, strong communication, and a willingness to learn while supporting continuity in the product operations function. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Skills / Capabilities Required: Strong interest in digital banking, product management, customer experience, technology, or financial services. Demonstrated curiosity, learning agility, problem-solving ability, and attention to detail. Ability to organize information, manage follow-through, and communicate clearly with cross-functional partners. Comfort working with ambiguity, asking thoughtful questions, and learning new tools, processes, and business concepts. Basic analytical, research, presentation, and written communication skills. Ability to work in Buffalo, NY, to support in-person learning, mentorship, and engagement with the Digital team. Education and Experience Required: Associates' degree Minimum of two years’ work experience. Combination of four years banking or related experience. Education and Experience Preferred: Exposure to product management, Agile delivery, design thinking, customer journey mapping, data analysis, process improvement, banking, fintech, or technology projects. Demonstrated interest in building a career in Digital with potential progression into Product Manager, Product Owner, Digital Strategy, Customer Experience, or related roles. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! 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