Administrative Support Team Member

Administrative Support Team Member

Are you organized, detail-oriented, and energized by a fast-paced office environment? We're looking for an Administrative Support Team Member to join our team in a full-time, in-office role supporting daily operations, guest communications, and administrative processes.

In this role, you'll be the go-to person for keeping communications, invoices, and daily tasks running smoothly. You'll work closely with guests, developers, and internal teams to ensure a seamless, professional experience every day.

Schedule: Monday–Friday, 9:00 AM–5:00 PM Compensation: Starting at $21/hour

Responsibilities

• Review and process weekly invoices for accuracy, enter them into the CRM, and research any discrepancies
• Monitor shared email inboxes and respond to guest, developer, and partner communications promptly and professionally
• Handle guest and developer inquiries with courtesy and accuracy, escalating issues when needed
• Provide excellent service by resolving questions using knowledge of company policies, products, and services
• Maintain scheduling/calendar accuracy within internal systems and manage assigned tasks to completion
• Collaborate with multiple internal departments to resolve issues quickly and clearly
• Contribute ideas to improve administrative processes and enhance the overall guest experience

Qualifications

• Proficiency in Gmail, Microsoft Excel, and Google Workspace
• 1-3 years of administrative, clerical, or office support experience
• Professional email etiquette and strong written communication skills
• Excellent attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment

Preferred Qualifications

• Bookkeeping experience
• CRM/database and data entry experience