Public Safety Dispatcher

Public Safety Dispatcher

The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Public Safety Dispatcher.

Under the supervision of a Public Safety Dispatch Lead, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches fire, police, medical, and/or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as required. The ideal candidate will possess a California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate, EMD Certificate, EFD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year of experience dispatching law enforcement, fire, and/or EMS services using a CAD system. Note: The California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate is required at time of application. Candidates without the California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate at time of application will not be considered.

Work Schedule: Public Safety Dispatchers work a 48 hours on/96 hours off schedule. Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.

Duties include receiving and processing 9-1-1, emergency and non-emergency requests for assistance, evaluating the information provided and creating CAD system events; providing pre-arrival and post-dispatch instructions to the caller or relaying information to other jurisdictions; processing and prioritizing incoming calls. Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection. Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.

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The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville, the communities of Alamo, Blackhawk, Diablo, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County.

Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite.

The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction.

The San Ramon Police Department provides the full spectrum of law enforcement services, including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000. The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles.

For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites:

Minimum Qualifications

Required Education: Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.

Required Specialized Certificates: California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate - required at time of application

Required Experience: One year of experience as a Public Safety Dispatcher dispatching any combination of law enforcement, fire, and/or emergency medical services (EMS) in a primary or secondary PSAP using a CAD system.

Highly desirable but not required: Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certifications from the International Academies of Emergency Dispatch.

Application Process

Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at

Candidates must include a resume and a copy of their California POST Public Safety Dispatcher Certificate with the application.

Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening. The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law. The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at View phone number on click.appcast.io or via email at View email address on click.appcast.io.