Call Center Specialist I-Neurology
$15.14 - $22.74 per hourUniversity of Maryland Faculty Physicians
Call Center Specialist I-Neurology
Job Category: Office/Clerical/Admin. Requisition Number: CALLC009570
Posted: June 17, 2026
Full-Time
Hybrid
Hourly Range: $15.14 USD to $22.74 USD
Paca - Pratt Bldg. Baltimore, MD 21201, USA
Description
Responds to a high volume of telephone calls including scheduling the appropriate medical exams and tests and fulfilling report requests; and other duties as assigned.
ESSENTIAL FUNCTIONS
- Answers and triage calls accordingly.
- Schedules patient appointments and remind patients of necessary items to bring including their referral, medications.
- Writes messages and assure charts are pulled and taken to the technicians.
- Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
- Enters referral information into the computer system
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) preferred
- 1-year related office or customer service experience
- Entry level computer skills (specific programs as deemed by department)
- Strong customer service and phone etiquette skills
- Accurate data entry skills
Vacancy posted 4 days ago
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