HR Generalist - Central Office- Full Time

Job Description

Job Description

Mission & Purpose

Vox Church exists to see New England changed from the least-churched region in the United States to the most spiritually vibrant place on earth. The People & Culture team supports a healthy, high-performing, and Christ-centered staff so that every team member can flourish and fulfill their calling. This role carries the human resources function for Vox — ensuring our people practices are excellent, compliant, and reflect the care and integrity of the Gospel.

Salary to be discussed during the interview process

This is a full-time in-person position.

Key Responsibilities

Recruitment & Team Member Lifecycle

• Own recruitment administration — post and close jobs in APS, coordinate the hiring workflow, and prepare offer and rejection letters; schedule and support interviews as needed.
• Administer onboarding (background checks, new-hire documentation, system setup, onboarding tasks) and offboarding (exit administration, final pay coordination, benefits termination, APS termination).
• Process status changes — compensation adjustments, reporting-structure updates, and position changes — and support annual updates to salaries and housing allowances.

Payroll & HR Systems

• Ensure all payroll is submitted accurately and in a timely manner.
• Administer APS system needs — user support, password resets, manager assignments, and troubleshooting — and serve as the point of contact for eSELFSERVE questions.

Compliance & Risk Management

• Own compliance with federal, state, and local employment laws — including FLSA, DOL, ADA, PWFA, the Pump Act, and state-specific regulations — across Vox's multi-state operations.
• Maintain I-9 / E-Verify compliance; manage unemployment and workers' compensation claims; keep compliance posters current; and oversee ACA / 1095 processing.

Leave & Accommodation Management

• Administer and track all leave types across states — FMLA, state family-leave programs, paid leave, STD, LTD, and Vox leaves.
• Coordinate ADA and PWFA reasonable accommodations, partnering with managers and ensuring appropriate documentation.

Benefits Administration

• Support open enrollment, qualifying life events, and ongoing benefit changes and deductions.
• Complete monthly benefit reconciliations; provide administrative support for the 403(b) plan; and maintain accurate records and vendor communication.

Policy, Handbook & Pay-Practice Guidance

• Create, revise, and maintain policies, the Team Member Handbook, and the Volunteer Guidebook, including distribution and signature tracking.
• Create, revise, and maintain job descriptions as requested.
• Provide interpretation and guidance on pay practices — FLSA/DOL, exempt/non-exempt determinations, overtime, travel time, and break compliance.
• Support compensation projects — PTO accrual updates, annual salary adjustments, and payband evaluation — including clergy-specific compensation structures such as housing allowances.

Employee Relations & Records

• Serve as a trusted point of contact for team-member questions, needs, and concerns.
• Guide managers on employee relations, corrective action, conflict de-escalation, and performance improvement plans.
• Administer the process for handling underperforming team members — documentation, PIPs, and terminations — with pastoral sensitivity and legal soundness.
• Maintain accurate personnel files in compliance with retention requirements.

Leadership, Projects & Reporting

• Provide best-practice recommendations to strengthen HR processes and reduce organizational risk, functioning as a 'mini HR manager' as the role matures.
• Lead HR reporting and special projects; create and implement SOPs; and support internal communications related to HR programs and policies.
• Mentor and provide guidance to HR-administrative staff or volunteers as needed.

Competencies & Aptitudes

• Strong written and verbal communication skills.
• High attention to detail, organization, and administrative excellence.
• Absolute commitment to confidentiality and the careful handling of sensitive information.
• Positive, optimistic, upbeat attitude; resourceful, adaptable, and proactive.
• Sound judgment and the ability to handle sensitive employee matters with grace and professionalism.
• Knowledge of multi-state employment law and the ability to interpret and apply it (independently at the senior level).
• Ability to advise and coach managers and leaders with both pastoral sensitivity and professional authority.

Qualifications

• 3–7+ years of progressive HR experience; scope and level of responsibility scaled to the candidate's experience.
• Bachelor's degree in Human Resources, Business, or a related field — or equivalent experience.
• Working-to-advanced knowledge of employment law (FLSA, DOL, FMLA, ADA/PWFA) and multi-state compliance.
• Experience with policy creation, accommodations, and pay-practice guidance strongly preferred for the senior end of the range.
• Proficiency with HRIS / payroll systems (APS experience a plus) and Microsoft Office.
• PHR or SHRM-CP required; SHRM-SCP or SPHR preferred for the senior level.
• Experience supporting a faith-based or multi-campus organization a plus.

Spiritual & Character Requirements

• A growing, committed follower of Jesus Christ with a vibrant personal relationship with God.
• Full agreement with and ability to uphold Vox Church's Foundational Beliefs — including the inspiration and authority of Scripture; the triune Godhead; the deity, substitutionary death, and resurrection of Jesus Christ; the person and work of the Holy Spirit; salvation by grace through repentance and faith; and Vox's teaching on human beings, marriage, heaven and hell, and the Church (including believer's baptism).
• Embraces and lives out Vox's three core values — Jesus at the Center, Intentional Community, and City Mission — and reflects the seven Vox Distinctives.
• An active, contributing member of Vox Church or another local, Bible-believing church. 
• Willing to become a member of Vox Church 
• Demonstrates Christ-like character, integrity, and discretion in all interactions.