End User Support Technician I

End User Support Technician I

Department: IT Customer Services

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary: The End User Support Technician I is integral to ensuring the smooth functioning of the organization's technology ecosystem by providing frontline technical assistance and support to end users, including patients and patient families. The incumbent will resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals. This position is crucial in fostering a positive user experience and ensuring that technology enables rather than impedes organizational productivity. The successful candidate will possess excellent communication skills, a customer-centric mindset, and a strong aptitude for problem-solving. They should also have a solid understanding of computer systems and standard business applications and be able to adapt to changing priorities in a fast-paced environment.

Responsibilities:

• Responding to user inquiries via multiple communication channels, diagnosing technical issues, and providing timely resolutions. The role involves collaborating closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation.
• Resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals.
• Investigate and troubleshoot issues related to end-user devices and escalate when necessary.
• Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure.
• Assist in testing and implementing software updates and patches.
• Assist with installing, configuring, and maintaining end-user hardware, such as desktops, laptops, and peripherals.

How You'll Be Successful:

WORK EXPERIENCE

• Less than 1 year Minimum 6 mos of experience as a desktop support technician, or in a related field Required
• Experience in healthcare Preferred

EDUCATION

• High school diploma or equivalent Required
• Two-year Associate's degree or equivalent experience Preferred

LICENSES AND CERTIFICATIONS

• Comp TIA A + Certification Preferred
• Valid unrestricted driver's license Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits – How We'll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement