Business Analyst

Senior Business Systems Analyst

Location: Hopkins, MN (Hybrid) Duration: 12 Months

Job Summary

The client is seeking a motivated and experienced Senior Business Systems Analyst to support key technology initiatives. This role serves as a liaison between business stakeholders and technology teams, helping define requirements, design functional architecture, and ensure successful implementation of applications. The Analyst will play a critical role in process improvement, system analysis, testing, training, and ongoing user support.

Key Responsibilities

• Act as a consultant and liaison to internal business groups, building strong relationships with stakeholders and technology teams
• Partner with business users to identify, analyze, and document business requirements and functional needs
• Collaborate with application development teams to design and define functional architecture solutions
• Maintain a detailed understanding of current business systems, technology, and infrastructure from a functional perspective
• Provide guidance on business impacts related to system enhancements and development projects
• Lead or support process improvement initiatives to enhance business efficiency and results
• Participate in application implementation, including user training, documentation, and rollout support
• Serve as the first point of contact for user support, issue investigation, and problem resolution related to system functionality
• Investigate, analyze, and resolve application and system issues, coordinating with technical teams as needed
• Manage or support routine projects, ensuring quality, timeliness, and alignment with business objectives
• Work closely with business lines, management, and internal resources to ensure successful project and release execution
• Review, validate, and contribute to test plans to ensure adequate functional coverage
• Coordinate and/or execute testing activities and identify opportunities to improve testing processes

Required Qualifications

• Proven experience as a Business Analyst or Business Systems Analyst, preferably in a senior or lead capacity
• Strong experience in requirements gathering, functional analysis, and stakeholder collaboration
• Ability to translate business needs into functional and technical solutions
• Experience supporting application development, testing, and implementation efforts
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and interact effectively with business and technical teams

Preferred Qualifications

• Experience with the ServiceNow ecosystem is a plus, but not required
• Experience working in a hybrid or enterprise technology environment