Office Manager

Job Description

Job Description

COASTAL COSMETIC & FAMILY DENTISTRY
Office Manager / Practice Administrator

Who We Are

Coastal Cosmetic & Family Dentistry has proudly served the Pensacola community under the leadership of Drs. Hebert and Rolfe. As a patient-centered private practice, we are known for delivering exceptional care in a professional, organized, and welcoming environment. As we continue to grow, we are seeking an experienced Office Manager to strengthen our leadership team.

The Opportunity

This is a key operational leadership role responsible for office performance, team accountability, systems management, financial outcomes, and the overall patient experience.

We are looking for a strong leader who thrives in structured environments, holds high standards, and knows how to achieve results through effective team leadership.

Key Responsibilities

Office Leadership

• Lead and manage the team with clarity, accountability, and professionalism.
• Establish role expectations and ensure performance standards are met.
• Address performance concerns promptly and constructively.
• Foster a culture of ownership, accountability, and continuous improvement.

Patient Experience

• Ensure every patient interaction reflects our commitment to exceptional care.
• Monitor patient flow and improve operational efficiency.
• Resolve concerns with professionalism and empathy.
• Guide patients through treatment planning, financial options, financing, and phased care solutions.

Performance & KPI Management

• Track and report key practice metrics, including production, collections, collection rate, accounts receivable and aging, hygiene reappointment rates, schedule utilization, and case acceptance.
• Provide data-driven insights and recommendations to support decision-making.
• Ensure reporting accuracy and operational accountability.

Systems & Operations

• Maintain and improve front-office systems and workflows.
• Identify inefficiencies and implement practical solutions.
• Document processes and ensure team training and consistency.

HR & Team Development

• Support hiring, onboarding, and training initiatives.
• Assist in identifying and developing strong team members.
• Maintain a collaborative, professional workplace with clear expectations.

Practice Growth

• Partner with the doctors to achieve growth goals.
• Drive improvements in production, efficiency, patient conversion, and overall practice performance.
• Connect daily operations with long-term business success.

Qualifications

• Minimum 3 years of experience managing or leading a dental practice.
• Strong understanding of dental insurance, billing, collections, and financial coordination.
• Experience monitoring and acting on practice performance metrics.
• Proficiency with dental practice management software.
• Strong leadership, communication, and organizational skills.
• Direct, professional, and consistent management style.
• Commitment to accountability, high standards, and team success.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunities tied to practice goals and metrics.
• Paid time off.
• Paid Holidays.
• Professional development support.

Compensation details will be discussed during the interview process.

How to Apply

Submit your resume and a brief cover letter outlining:

• Your experience in management.
• Your approach to team accountability and leadership.
• Your experience with production, collections, and practice performance metrics.
• Why you would be a good fit for our team and who has had the most influence in your life up until now

Applications are reviewed on a rolling basis, and we will move quickly for the right candidate.

Apply at: pensacoladentistry.com or respond directly through this application.