Service Desk Team Lead: Elevate IT Support & CSAT
Lockstep Technology Group
Lockstep Technology Group in Matawan, NJ is seeking a Service Desk Team Lead to guide a user support team and ensure timely, quality service delivery. You’ll drive SLAs, CSAT targets, and KPI reporting while coordinating with Managed Services and Professional Services to meet broader objectives. You’ll mentor staff, participate in hiring, and optimize processes with ConnectWise and other IT tools, delivering consistent support for a dynamic, on-site environment. #J-18808-Ljbffr Lockstep Technology Group
Vacancy posted 2 days ago
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