Clinic Care Coordinator III (Clinical Administrative Assistant)

Clinic Care Coordinator III

The Campus Health Services department with the Division of Student Affairs at the University of Louisville is seeking to hire a Clinic Care Coordinator III. The Coordinator performs clinic front office administrative duties such as scheduling appointments, facilitating office flow, creating fee tickets, taking phone messages, and preparing patient charts. The Coordinator also assists the back-office staff to coordinate referrals, book outside appointments, perform KASPER reports, and request patient assistance and prior authorizations. This position sets the tone for the clinic by establishing and maintaining the highest standards of customer service, patient privacy, and professionalism.

Essential Duties and Responsibilities

• Schedules patient appointments with a sensitivity to HIPAA and FERPA confidentiality and coordinates new student-patient intakes including occupational health clients
• Assists with immunization compliance by reviewing and entering data to facilitate reporting and data archiving
• Assists with OSHA-mandated N95 respirator testing for health science professional students
• Assists with daily review of billing charges on fee tickets to ensure accuracy and completeness
• Prepares clinic for daily patient demand including ensuring that student-patient charts and records are complete, verifying insurance eligibility, verifying applicable fees, and identifying any missing items
• Assists with running daily KASPER reports for providers to prevent over-prescribing of controlled substances for student patients
• Facilitates office flow guided by patient demand and provider availability
• Facilitates clinic communication; takes calls, answers general clinic questions, and forwards messages from student-clients to medical providers accordingly
• Assists back-office staff by coordinating referrals and booking outside appointments
• Establishes, models, and maintains the highest standards of customer service, patient privacy, and professionalism
• Completes other duties as assigned

Preferred Qualifications

• Associate or Bachelor's degree related to the medical field
• Experience in a medical environment
• Fluent in Microsoft Office suite, particularly Excel
• Excellent communication and customer service skills

Work Hours and Location

This is a full-time, non-exempt position with a 40-hour regular workweek. Additional work hours may be required based on department needs, programming, staffing, and/or scheduling. The primary work location for this position is at the Belknap Campus, and occasional shifts may be worked at the Health Sciences Campus.

Employee Benefits

The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. Please visit the University of Louisville Benefits webpage for details.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at View email address on click.appcast.io or by phone View phone number on click.appcast.io.