Client Solutions Consultant

Position Overview The Client Solutions Consultant (CSC) serves as a client‑facing, post‑implementation strategic solution advisor for assigned accounts, focusing on optimizing the performance and value realization of Zelis products and solutions within their client portfolio. The CSC works closely with the Strategic Client Executive (SCE), driving product utilization, adoption and growth, and acting as the primary contact for solution‑specific escalations, performance management and value demonstration. This role manages a portfolio of small to medium clients that are typically less complex within their business segment vertical and generate moderate to lower revenue. What You Will Do Serve as the trusted advisor and primary point of contact for business unit interactions, coordinating with internal stakeholders to gather inputs and respond to client requests. Oversee client expectations, manage communications, and handle escalations related to contracted solutions to ensure client satisfaction. Monitor progress toward mutually established goals, ensuring alignment with client business objectives and success metrics. Maintain and update client information by performing essential client‑management activities, including CRM updates, JIRA tracking, reporting and processing contract or addendum requests. Collaborate with internal teams to address client issues and deliver high‑quality service, reinforcing a positive client experience. Product Utilization, Value Demonstration and Growth Connect client business needs to Zelis solutions, leveraging data‑driven insights to drive utilization and adoption of assigned products, optimize and grow client engagement, support business growth and maximize client value. Proactively identify and pursue opportunities to optimize client utilization and value realization, including cross‑selling and enhancing existing solutions based on client needs. Lead initiatives aimed at increasing revenue growth and showcasing the value of Zelis solutions. Own and deliver the business unit’s portion of client business reviews by providing product insights, performance recommendations and best‑practice guidance. Develop and present data‑driven insights that demonstrate the value and opportunities for clients, clearly articulating benefits received and areas for improvement through analytics. Strategic Account Planning and Collaboration Partner with the SCE to deliver a seamless client experience, align on account strategy and conduct business reviews. Execute BU‑specific client strategies and account plans in partnership with the SCE. Identify and support new business opportunities—including upselling and cross‑selling—by recognizing client needs and transitioning qualified leads to Sales. Collaborate with cross‑functional teams (Sales, Product, Client Services, Implementation) to deliver on client commitments. Performance and Risk Management Advise clients on and monitor revenue and performance metrics for assigned business units against best practices, benchmarks and revenue plans; investigate underperformance and develop recovery plans as needed. Ensure adherence to contractual SLAs and operational performance metrics. Own assessment and mitigation of solution‑specific risks and escalations. What You Will Bring Bachelor’s degree in Business, Health Care Administration or related discipline. 2+ years of client‑facing experience and account management in the healthcare industry, payment integrity, claim pricing or provider networks. Proficient in Excel, PowerPoint and other MS Suite products. Experience with Salesforce.com is a plus. Comprehensive understanding of client pain points, business processes, industry trends and competitive landscape. Demonstrated project management skills with the ability to prioritize and manage multiple tasks in a fast‑paced environment. Exceptional communication and interpersonal abilities; skilled in building strong relationships with clients and internal stakeholders. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility Zelis is headquartered in the U.S. with multiple locations across the country and in Hyderabad, India. Candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule. Base Salary Range $95,000.00 – $120,650.00 Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions or other incentives depending on the role. Zelis’ full‑time associates are eligible for a highly competitive benefits package, including a 401(k) plan with employer match, flexible paid time off, holidays, parental leave, life and disability insurance and health benefits (medical, dental, vision, prescription drugs). Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties and skills from time to time. #J-18808-Ljbffr Zelis