Finance Supervisor-Agency Directed Services

Job Description

Job Description

DePaul Community Resources seeks a full-time (37.5-hour work week) Finance Supervisor-Agency Directed Services.

This position serves the Roanoke, Christiansburg, and Lynchburg offices.

JOB SUMMARY: 
The Finance Supervisor - Agency Directed Services oversees the financial operations of Agency Directed Services, including billing, accounts receivable, caregiver payments, patient pay, EVV compliance, and timekeeping. This position ensures accurate and timely processing, regulatory compliance, effective internal controls, and resolution of financial and operational discrepancies.

This position must build relationships and work with all Finance team members, the Agency Directed Services operational team (ADS), other DePaul staff at all levels of the organization, and multiple partner agencies and third-party payors of DePaul’s services.   

This is a hybrid position, with the option to complete most work remotely, along with some required time in a DePaul office, and occasional travel to the Roanoke office.

SUPERVISION RECEIVED AND EXERCISED: 
The Finance Supervisor – Agency Directed Services reports directly to the Senior Accounting Specialist.

ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Supervision & Leadership

• Supervise, train, and support finance staff performing Agency Directed functions.
• Establish priorities, workflows, deadlines, and performance expectations.
• Monitor staff productivity, accuracy, and compliance with established procedures.
• Build and maintain strong working relationships with the Agency Directed Services (ADS) program team and Finance team, fostering collaboration, communication, and effective resolution of operational and financial issues.
• Prepare reports for leadership and recommend operational and process improvements.

Billing & Revenue Cycle

• Oversee Agency Directed billing processes and ensure timely, accurate claim submission.
• Monitor and resolve rejected, denied, or unpaid claims.
• Verify billed services are supported by authorizations, EVV records, and approved service hours.
• Oversee posting of Medicaid and MCO payments, adjustments, and related reconciliations.
• Monitor billing performance, identify opportunities to improve collections and reduce errors.

Accounts Receivable & Patient Pay

• Oversee accounts receivable and patient pay functions, including collections, posting, adjustments, and reconciliations.
• Review aging reports and ensure timely follow-up on outstanding balances.
• Research and resolve payment discrepancies, denials, refunds, and account variances.
• Monitor trends and communicate significant concerns to Finance leadership.

Caregiver Payments, EVV & Timekeeping

• Oversee caregiver payment processes to ensure accurate and timely payments.
• Ensure caregiver hours and payments are supported by approved timekeeping and EVV records.
• Monitor EVV compliance and resolve exceptions affecting payroll or billing.
• Review timekeeping discrepancies, including missing punches, overlapping shifts, excessive hours, and other exceptions.
• Coordinate with the ADS program team to resolve issues and maintain compliance with Medicaid, payer, state, and agency requirements.

Reconciliation & Financial Controls

• Reconcile billing, accounts receivable, EVV, timekeeping, caregiver payments, payroll, and accounting records.
• Identify and resolve variances, errors, and compliance concerns.
• Maintain appropriate internal controls and supporting documentation.
• Assist with month-end close, audits, financial reporting, and process improvement initiatives.

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:  
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

• Healthcare terminology and Medicaid provider qualifications 
• Availity portal
• MCO portals
• Virginia Medicaid Enterprise System (MES)
• Office and records administration techniques and procedures. 
• Office procedures and spelling, grammar, punctuation, and arithmetic. 
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom.
• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services), HCBS (Home Community Based Services, HSAG (Health Services Advisory Group), DSS (Department of Social Services, and DMAS (Department of Medical Assistance Services) 
• Policies, procedures, and strategies that promote the safety and protection of people, data, and property.

Skill in/Ability to:

• Proficiency in using database systems and software for timekeeping records.
• Work independently and collaboratively in a fast-paced environment while maintaining accuracy and attention to detail.
• Complete required training as needed and assigned.
• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work. 
• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder.
• Demonstrate logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Collect and analyze data.
• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product.
• Work collaboratively within a team environment and build strategic relations with coworkers, management, and community partners.
• Communicate effectively in both oral and written form.
• Develop objectives, evaluate effectiveness, and assess needs.
• Recognize, analyze, and problem-solve ambiguous or difficult situations and questions using critical thinking while maintaining professional composure.

Other Characteristics:

• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
• Demonstrate professional composure in difficult and stressful situations.
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know. 

MINIMUM REQUIREMENTS TO APPLY:

• High school diploma or G.E.D. required.
• Preferred education in Healthcare Administration, Human Services, or a related field, or equivalent work experience
• 3-5 years of experience in healthcare finance, billing, accounts receivable, payroll, timekeeping, or related operations.
• Supervisory experience preferred. 
• Experience with Medicaid, EVV, and Agency Directed Services preferred.
• Knowledge of billing, accounts receivable, payroll/timekeeping, reconciliations, and financial controls.
• Strong analytical, organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Work is generally completed regularly during weekdays; however, daily work hours may vary. Completion of job duties outside of normally scheduled hours may be required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.  

PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication, and seeing or hearing verbal cues. Walking for up to one-third of the time, sitting two-thirds or more of the time, standing for up to one-third of the time, bending from one-third to two-thirds of the time, stooping for up to one-third of the time, lifting/pushing/pulling no more than ten pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately ten percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.  
 
SPECIAL REQUIREMENTS AND QUALIFICATIONS: 
Successful completion (per DePaul's policies) of a Motor Vehicle Record, Criminal and Child Protective Services Background Report, and Drug Test is required. An unsatisfactory result of any of these tests will terminate the application process. 

NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Compensation depends on qualifications and experience.

DePaul is an Equal Opportunity Employer and E-Verify Participant.
 

Flexible work from home options available.