OPERATIONS ANALYST II

Operations Analyst II Location: BARTOW, FL, US Posting Close Date: 07/24/2026 Salary: $41,500 - $44,000 annually Responsibilities Serve as the primary point of contact for required training and utilization of HMS EHR enhancements for the Clinical division in Polk and Hardee Counties. Advise on technology developments, software enhancements, or changes to the HMS EHR. Provide consultation, technical training, and support to end users of the HMS EHR. Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff. Evaluate the utility of proposed software or hardware technology to HMS EHR. Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning. Assist in planning, coordinating, and establishing methods, processes, and standards for staff work to meet HMS EHR needs of end users. Maintain a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. Participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health. Assist other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties. Provide technical assistance to other divisions as requested. Ensure implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management. Assist in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk. Participate in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee. Participate in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes. Remove items from the duplicate list in HMS. Add and remove cash drawers as needed. Create and edit new or existing users as needed. Create/disable position numbers. Unlock charts in HMS for clinical staff. Add providers as needed. Resolve lab errors. Maintain help tickets with good documentation. Write effective documentation for solved problems that can be used by other technicians. Comply with HIPAA and FDOH policies as to privacy and security practices. Perform other duties as required. Required Knowledge, Skills, and Abilities Agency policies and procedures and industry best practices related to scheduling, eligibility, EHR, records security, and safety. Proficiency in Microsoft Office (Word, Excel, PowerPoint), Eaglesoft, HMS. General office procedures, equipment, and practices. Basic financial internal controls. Customer service techniques. Legal guidance on confidentiality, HIPAA, medical records. Effective communication and coaching techniques. Methods and uses of data collection. Front desk operations including managed care. Skills In Excellent computer software use – Microsoft Office, HMS, EagleSoft. Managing records within a healthcare environment. Billing and coding in healthcare. Writing and developing written materials (e.g., reports, policies). Time management with multiple priorities. Collecting, evaluating, and analyzing data. Critical thinking and problem solving. Work and coordinate the work of others to accomplish tasks. Expert utilization of DOH software applications, HMS, Eaglesoft, and related programs. Strong computer skills with Microsoft Office. Strong verbal and written communication skills with the ability to establish and maintain effective working relationships and correspondence with others. Abilities To Establish and maintain effective working relationships with others. Provide expert advice and support. Organize work and data into a logical format meeting timelines. Utilize problem‑solving techniques to evaluate work against standards. Evaluate systems and processes. Work independently. Perform research to identify best practices or resources. Quickly learn, apply, monitor, and train others. Understand and apply rules, regulations, policies, and procedures relating to medical records. Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments. Communicate timely and effectively across a variety of groups and subjects. Accurately proof documents and use correct grammar usage. Plan, organize, and coordinate work activities while handling multiple priorities and deadlines. Qualifications Current Florida Driver License. Other Job-Related Requirements Information Custodian for assigned information sets; maintain confidentiality of information in accordance with state and federal statutes and the Department of Health Information Security Privacy Policy. Property Custodian for control of department assets. May be required to perform emergency duty before, during, or beyond normal work hours in the event of an emergency. May have access to records containing Social Security numbers. Benefits Annual and sick leave benefits. Nine paid holidays and one personal holiday each year. State group insurance coverage options – health, life, dental, vision, and supplemental insurance. Retirement plan options with employer contributions. Flexible Spending Accounts, tuition waivers. Equal Employment Opportunity Statement The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. #J-18808-Ljbffr