Patient Services Representative

Patient Services Representative

Join California Pacific Orthopaedics, the Bay Area's top destination for orthopedic and sports injury care! We deliver innovative, patient-centered treatment using the latest technology and minimally invasive techniques at our San Francisco and San Rafael locations. Our team combines medical excellence and advanced tech with a strong commitment to privacy and outstanding service. We're a supportive, driven team passionate about patient care. Our leadership values work-life balance and offers the flexibility you need to thrive at work and at home.

We're hiring an onsite Patient Services Representative for our San Rafael office. You'll be the welcoming face for patientshandling check-in, registration, insurance, scheduling, and calls. If you want your work to make a real difference in patients' lives, we'd love to meet you.

Essential Functions

As a PSR, you'll be the first point of contact for patients, providing friendly service while managing front desk, scheduling, calls, and admin tasks.

Front Desk Responsibilities

• Greet and assist patients, visitors, and vendors with professionalism and warmth.
• Check patients in/out and schedule appointments.
• Triage and direct patient questions and concerns.
• Verify and update patient info in our EHR system.
• Scan/upload patient documents to EHR.
• Collect payments and issue receipts.
• Handle appointment changes and cancellations.
• Always protect patient privacy.
• Support call center as needed.

Call Center Responsibilities

• Answer calls promptly and professionally.
• Triage and route patient calls and requests.
• Schedule appointments per protocol.
• Update patient info as needed.
• Document patient communications in EHR and route messages as needed.
• Return patient calls and leave voicemails as needed.
• Meet call center goals.
• Communicate professionally with patients, providers, and staff.
• Work with the care team to ensure smooth patient flow and resolve concerns.
• Show professionalism, reliability, and strong communication.
• Follow all HIPAA, safety, and privacy rules.
• Keep up-to-date on workflows and procedures.
• Participate in meetings and training as assigned.
• Take on other duties as assigned.

Qualifications & Skills:

• High school diploma or GED required.
• 1+ years' customer service experience (medical office, insurance, call center, or similar).
• Appointment scheduling experience.
• Flexible and able to multitask.
• Proficient with computers, MS Office, and EHR systems (Epic preferred).
• Collaborative and relationship-building skills.
• Strong problem solving and sound judgment.
• Excellent organizational skills.
• Strong communication, listening, and interpersonal skills.
• Able to work independently and take direction.
• Handles confidential information with discretion.

Schedule: MondayFriday, on-site Hours: 8 AM 5 PM Clinic and office environment.

Perks & Benefits: 11 Paid Holidays, 3 Weeks Paid Time Off, Annual Bonus, 401(k) Retirement Plan, Profit Sharing Plan, Medical, Dental, Vision Insurance, Company Paid Disability Insurance, Flexible Spending Accounts, Company Paid Life Insurance, Parental Leave, Employee Assistance Program, Employee Discount Program

California Pacific Orthopaedics is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.