Revenue Cycle Systems Manager

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

PRIMARY DUTIES AND RESPONSIBILITIES

Operational Leadership & System Stability Own daily operational health and availability of RCS billing & coding systems (including athenaIDX & Athena EDI), automation, interfaces, and batch processes. Serve as primary escalation point for system incidents, performance degradation, and recurring operational issues. Lead coordination of incident response, root‑cause analysis, and corrective action plans. Oversee daily, month‑end, quarter‑end, and year‑end system readiness and monitoring. Team Leadership & Workforce Management Manage, coach, and develop RCS Systems Analysts and assigned resources. Define operating procedures, coverage models, and escalation paths. Manage workload prioritization, on‑call support, cross‑training, and continuity planning. Perform administrative duties including payroll, time‑off approvals, performance management, and goal setting. Change, Risk & Governance Enforce change management standards, approvals, and documentation for Tier 2 and Tier 3 system changes. Ensure audit‑ready system operations supporting SOX, SOC, HIPAA, and security access requirements. Maintain operational controls, access reviews, disaster recovery documentation, and policy adherence. Partner with leadership on risk identification, mitigation strategies, and executive reporting. Automation, Interfaces & Batch Operations Oversee batch workflows including night jobs, TES evaluations, extracts, interfaces, ETM automation, scripts, and error traps. Ensure proactive monitoring, alerting, and resolution of automation failures. Drive automation strategy focuses on efficiency, scalability, control, and cost reduction. Business Partnership & Communication Translate technical issues into clear, actionable business impacts for non‑technical stakeholders. Provide operational status reporting, trending, and executive summaries. Support UAT, implementations, and revenue cycle initiatives requiring system engagement. Platform & Vendor Management Act as an operational liaison with AthenaIDX, Athena EDI, Athena hosting partners, KAV Consulting and internal IT teams. Manage vendor cases, SLAs, incident trends, and service improvements. Coordinate testing, validation, and readiness for system upgrades, patches, and enhancements

KNOWLEDGE, SKILLS, AND ABILITIES

Strong operational decision‑making and incident management skills. Experience managing audit controls, access governance, and compliance documentation. Proven ability to lead Revenue Cycle or System Application operations in a regulated healthcare revenue cycle environment. Deep understanding of medical billing, coding, reimbursement logic, and compliance impacts. Ability to balance operational workload, projects, and strategic initiatives Working knowledge of scripting tools including Cache, SQL, ETM Agent, Visual Basic, PowerShell, WINSCP, FTP, Windows Task Scheduler, and terminal scripting. Working knowledge of interface technologies (HCO, SUI, APIs) and monitoring practices. Strong written and verbal communication skills with the ability to present to executives and technical teams EDUCATION (Required and/or Preferred): High School Diploma (Required) Bachelor/Master degree (Preferred)

FIELD OF STUDY:

Not Applicable

WORK EXPERIENCE/QUALIFICATIONS:

8+ years of experience in Revenue Cycle or Healthcare Systems operations. 3+ years of leadership, operational management, or project management experience. 2+ years of healthcare application support (athenaIDX)or comparable healthcare billing system experience. Experience with ServiceNow or comparable ITSM platforms (preferred).

CERTIFICATES AND LICENSES:

athenaIDX Applications course modules Applicable (preferred but not required)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Professional setting Continuous sitting Continuous oral & written communication and listening skills Continuous computer use Job requires a high level of mental awareness

PRIMARY LOCATION:

Dallas, TX - SCP Office

SECONDARY LOCATIONS:

Lafayette, LA Atlanta, GA Remote Pay Range: 72,738.00 - 107,672.00 USD annually This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. We offer a comprehensive benefits package designed to support your health, financial well-being, and work‑life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. #J-18808-Ljbffr SwiftCruit