CRM Product Owner

Tech Observer

East Hanover, NJ

Position - CRM Product Owner

Location: East Hanover, NJ – Hybrid (3 days onsite, 2 remote)

Contract - 12 Months with a possibility of extension

Apply below after reading through all the details and supporting information regarding this job opportunity.

Job Summary

Lead strategy, development, and delivery of CRM capabilities across a healthcare/pharmaceutical environment.
Own product areas from discovery through release and post-launch support.
Translate business needs into user stories, requirements, acceptance criteria, and success metrics.
Manage and prioritize the product backlog and drive Agile delivery.
Partner with business, IT, analytics, architecture, privacy, legal, and commercial/medical teams.
Identify process improvements and enhance CRM user experience and customer engagement.
Ensure solutions meet governance, privacy, security, and compliance standards.
Coordinate and mentor analysts, contractors, and delivery resources.
Support change management, training, adoption, and stakeholder communication.
Contribute to CRM product strategy using industry trends, user feedback, and performance data.

Required Qualifications

Bachelor's degree required; Master's/MBA preferred.
5–7+ years of experience in product management, technology strategy, innovation, or leadership.
Experience with large-scale CRM implementations, preferably in pharmaceutical, healthcare, or CRM environments.
Strong knowledge of Salesforce, Veeva, CRM data, AI, and related platforms.
Experience with Salesforce Data Cloud/Data360, Veeva, Snowflake, OpenAI, or similar technologies.
Strong Agile, backlog management, stakeholder management, and product delivery experience.
Experience using AI/LLMs for product management, user-story creation, or process mapping. xhyhwjd
Excellent communication, analytical, problem-solving, and cross-functional collaboration skills.

Apply

Vacancy posted 14 days ago

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