Patient Services Specialist

This is a full-time, fixed term staff position.

The Division of Biokinesiology and Physical Therapy is seeking a Patient Services Specialist to enhance the patient experience at the USC Physical Therapy-Montrose clinic. The Patient Services Specialist performs a variety of administrative duties in a clinic or practice. Provides assistance to patients and to faculty/staff within the clinic.

Job Accountabilities:

• Greet patients and determines nature of visit.
• Registers new patients and assigns patient IDs. Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients. Scans ID, insurance cards and collects all required forms. Alerts practitioners of patient's arrival.
• Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients' insurance is contracted with USC. Ensures required authorization of services are obtained.
• Receives record and various forms of payment following established policies and procedures. Provides records to patients in accordance with established policies and procedures.
• Screens and prioritize incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to a supervisor, as appropriate. Receives and transmits messages, as appropriate.
• Schedules and confirms appointments and follow-ups. Inform patients of pre-authorization components needed for treatment, diagnostic testing, etc. Provides callers with appropriate information, as needed.
• Prepares and print welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments. Updates management system with specific patient notes, amounts due upon confirmation call, check-in, etc. Ensures complete notes of all patient contacts are entered into the management system.
• Assists as medical chaperones with room and equipment setup and are physically present to assist the provider and/or patient and visualize physical contact between the patient and provider during the sensitive health exam/treatment.
• Provides administrative support to supervisory and management staff.
• Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
• Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.

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The range for this hourly position is $25-27 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.


Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law.

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