Resident Services Coordinator

Description:

Affordable Housing | Entry Point Into Property Management

Some jobs are a paycheck. This one is a front door. If you want work where the people you serve actually know your name, and where getting the details right protects someone's housing, start here.

About You

You want your work to matter. You are drawn to affordable housing because stable housing changes what is possible in a person's life, and you would rather be part of that than sell something.

You are also the person who catches what others miss. You read the whole form. You notice the date that does not match. You take real satisfaction in a file that is complete and correct, because you understand that a missing document is not paperwork, it is somebody's recertification.

And you like people. You are patient on the phone. You listen before you answer. When a resident is frustrated or confused, you slow down instead of rushing them along.

You do not need to know affordable housing yet. We will teach you that part.

Ask yourself:

• Do you want work that serves people directly, where you see the difference you make?
• Do you take genuine pride in accurate, complete, careful records?
• Are you patient and warm with people, even on a full day, even when they are upset?
• Would you rather master a defined role with clear expectations than have your priorities change week to week?
• Are you curious enough to want to become the person on the team who knows the program rules cold?

If those five landed, we should talk. We would rather train the right person than hire an experienced one who is only here for the title.

About SAIL

SAIL is a Twin Cities multifamily property management firm built on two principles: Legendary Service. Operational Excellence. We are stewards of the communities we manage, providing high-quality affordable and market-rate housing where residents thrive. Our core values guide every decision: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm.

We take affordable housing seriously. The programs that make it work are detailed and unforgiving, and we run them with the same discipline we bring to every community we manage, because the residents who depend on them deserve nothing less.

About the Role

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will handle resident communication, support leasing and move-ins, and work with SAIL's automated file processing alongside the Business Manager to prepare and complete resident files and recertifications.

This is an entry point on purpose. You will learn affordable housing compliance from the ground up with structured mentorship and paid certification support, and the role is designed to develop toward Assistant Business Manager.

Reports to: Business Manager, with mentorship from the Regional Property Manager

Key Responsibilities

• RESIDENT ENGAGEMENT: Serve as the first point of contact for residents with patience and professionalism. Listen actively, follow through on what you promise, and help build a community where people feel known and taken care of.
• FILES AND RECORDS: Work with SAIL's automated file processing and alongside the Business Manager to prepare, review, and complete resident files. Collect and follow up on documentation for recertifications. Keep records complete, current, and audit-ready.
• OPERATIONAL SUPPORT: Maintain accurate resident records in Yardi. Enter and track work orders, renewals, and notices. Support leasing, move-in, and recertification processes with accuracy.
• COMMUNITY STANDARDS: Walk the community regularly, document and communicate issues, and hold to SAIL Standards.
• TEAM AND GROWTH: Coordinate with maintenance, compliance, and leadership to resolve issues efficiently. Take on progressive responsibility as you build toward Assistant Business Manager.

What Success Looks Like in Your First Year

• Residents get a same-day response and a name they trust
• Resident files complete and accurate, with no returns from the Business Manager or compliance
• Recertification documentation collected ahead of deadline, every cycle
• Work orders entered same day and followed until they are closed
• Yardi records current, with no month-end cleanup
• Community walks completed and documented on schedule
• Progress underway toward COS or TCS certification
• Ready for an Assistant Business Manager conversation at the 12 to 18 month mark, based on performance and competency milestones

Qualifications

Required

• A genuine interest in serving residents and doing work that matters
• Strong attention to detail, and the patience to be accurate when the volume is high
• Warm, clear written and verbal communication
• Comfort with computers and willingness to learn new systems
• Willingness to complete Fair Housing training and apply standards consistently
• High school diploma or equivalent

Preferred

• Any background in service-heavy work: social services, nonprofit, healthcare front office, education, hospitality, or customer service
• Bilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities
• Exposure to LIHTC, Section 42, Section 8, or 4d program requirements
• Yardi experience
• Willingness to earn COS or TCS certification with SAIL's support

No property management experience required. If you have the care and the precision, we will teach you the rest.

What You'll Get

• Base salary $50,000 to $52,000 DOQ, plus quarterly bonus potential
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Structured mentorship and hands-on training in affordable housing compliance, including LIHTC and 4d
• Paid certification support, including COS and TCS
• A clear, milestone-based path to Assistant Business Manager
• A disciplined, process-driven environment where precision and curiosity are recognized

Schedule and Working Conditions

• Location: [insert location]
• Schedule: Full-time, typically Monday through Friday, on-site
• Availability: Occasional evening or weekend availability for resident events or emergencies
• Compensation: $50,000 to $52,000 DOQ, plus quarterly bonus potential
• Reports to: Business Manager
• Essential functions: Walking the community interior and exterior, navigating stairs, and occasional lifting up to 25 pounds, with or without reasonable accommodation
• Contingency: Offer contingent on successful background check and reference verification

To Apply

Step one: Submit your application using the Apply button on this page. It takes just a few minutes.

Step two: Complete a short Culture Index Survey. It takes about seven minutes and there are no right or wrong answers. It helps us understand how you are wired so we can talk about whether this seat is the right fit for you.

Step three: We review applications weekly and follow up either way. We look forward to meeting you!

SAIL is an equal opportunity employer. [insert SAIL's standard EEO statement]

• A genuine interest in serving residents and doing work that matters
• Strong attention to detail, and the patience to stay accurate when the file volume is high
• Warm, clear written and verbal communication, in person, by phone, and by email
• Comfort with computers and a willingness to learn new systems, including Yardi
• Willingness to complete Fair Housing training and apply standards consistently
• High school diploma or equivalent
• Any background in service-heavy work is valued: social services, nonprofit, healthcare front office, education, hospitality, or customer service
• Bilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities
• Exposure to LIHTC, Section 42, Section 8, or 4d program requirements preferred
• Willingness to earn COS or TCS certification with SAIL's support
• No prior property management experience required

Compensation details: 50000-52000 Yearly Salary

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