Employee Relations Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Great American is a leading provider of equine mortality insurance and related coverages, serving horse owners, trainers, breeders, and industry professionals across the country. Our team has extensive knowledge of all breeds and disciplines, including Racing, Showing, Cutting, Dressage, Hunter/Jumper, Driving, Reining, Saddle Seat, and Pleasure Riding. For more information about our Equine Division, please visit: Position Overview The Equine Mortality Division is seeking an Insurance Operations Associate to join our team in Ocala, Florida. This role serves as a critical part of our operations team and is responsible for supporting the processing and administration of equine insurance business. The Insurance Operations Associate reviews incoming submissions, organizes policy documentation, validates information, and helps facilitate the accurate processing of new business and renewals. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work remotely one day as business needs allow. Essential Job Functions and Responsibilities Monitor and manage a shared inbox, reviewing and triaging incoming correspondence from agents, customers, and internal business partners. Process new business and renewal submissions through automated workflows and manual processing methods as needed. Prepare, organize, and upload policy documentation and supporting materials into designated systems and electronic filing platforms. Review submission information to verify completeness, accuracy, and adherence to established procedures. Research and gather supporting documentation to validate horse values and underwriting information. Utilize policy administration and document management systems, including DocX and other operational tools, to process and maintain records. Identify and resolve data discrepancies and assist with maintaining accurate policy information. Communicate professionally with internal and external stakeholders regarding submission status, documentation needs, and policy servicing requests. Support continuous improvement initiatives by identifying opportunities to enhance operational efficiency and effectiveness. Adapt to new technologies, automation tools, and evolving business processes as operational workflows continue to transform. Perform other duties as assigned. Qualifications High School Diploma or equivalent required; Associate degree preferred. Previous office, administrative, insurance, or operations experience preferred, with proficiency in Microsoft Office applications, particularly Outlook and Excel. Strong knowledge of the equine industry, including horse breeds, disciplines, and valuation considerations. Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of organization, accuracy, and attention to detail. Strong analytical, problem-solving, and communication skills with the ability to review, interpret, and process information from multiple sources. Adaptable and eager to learn, with the ability to thrive in an evolving environment driven by automation, AI-enabled workflows, and changing business needs. Self-motivated team player with a passion for the equine industry and a willingness to embrace new responsibilities as the role grows and evolves. Business Unit: Equine Mortality Benefits Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at *Excludes seasonal employees and interns. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to \"Be Here. Be GREAT!\" To learn more, visit our Career Page #J-18808-Ljbffr