Customer Service Representative

Job Description

Job Description

Company Summary

O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture. We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees. If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team!

Customer Service Representative Benefits

The Customer Service Representative’s compensation package will include the following benefits:

• Competitive Compensation Package
• Weekly Performance Bonus Opportunity
• Paid Time Off (two weeks annually)
• Paid Holidays (seven days in addition to paid-time-off)
• Health Insurance
• Dental Insurance
• Vision Insurance (Voluntary)
• Short-term Disability
• Long-term Disability
• Life Insurance
• Retirement Savings Account with Employer Matching (up to 3% match)
• Training and support in career development
• Potential for Advancement in a Rapidly Growing Company
• Commitment to Highest Standards of Customer Service and Work Ethics
• All Employees Will be Treated like an Individual, Not a Number

Customer Service Representative Job Description

The Customer Service Representative’s responsibilities include, but are not limited to the following:

• Providing outstanding customer service via inbound and outbound calls and SMS texting.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.
• Respond to customer requests, resolving issues, and promote the offers.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls.
• Place outbound calls to customers.
• Maintain and update customer database with complete and accurate information.
• Meet daily, weekly, monthly metric goals

Customer Service Representative Job Requirements

The Customer Service Representative should possess the following experience, skills, characteristics, and abilities:

• Demonstrate a positive attitude while at work
• Minimum of one year experience in customer service
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications and computer literate
• Must be willing to learn
• Must show up to work every day on time
• Work well in team environment to accomplish company goals
• Judgment, tact, and initiative to identify and solve problems
• Confident, action-oriented, multi-tasker and quick-thinker
• Excellent interpersonal and phone skills
• Ability to juggle multiple assignments while paying attention to details
• Demonstrated ability to take direction and follow through

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