Front Desk Assistant

Location: Lakeshore Marina, Chattanooga, TN Position Type: Full-Time (Weekends Required) Wednesday thru Sunday 9:00 am to 5:30 pm (Summer Time) Monday thru Friday 9:00 am to 5:00 pm (Winter Time) Job Summary Lakeshore Marina is seeking a friendly, organized, and reliable Front Desk Assistant to be the face of our marina. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong attention to detail. You will play a key role in daily operations by assisting customers, supporting boat rental activities, and working closely with the General Manager to ensure smooth and efficient service. Key Responsibilities: Customer Service & Reception Greet customers, guests, and marina members with a welcoming and professional attitude Answer phone calls, emails, and in-person inquiries regarding slips, rentals, and services Provide accurate information about marina offerings, pricing, and availability Handle reservations, check-ins, and general customer support Boat Rental Support Assist with boat rental bookings, scheduling, and check-out/check-in processes Review rental agreements and ensure all required documentation is completed Communicate with dock staff to coordinate rentals and ensure timely departures/returns Help maintain an organized and efficient rental workflow Administrative & Operations Support Support the General Manager with daily operational tasks and special projects Maintain organized customer records, contracts, and files Monitor schedules, reservations, and marina occupancy Assist with inventory tracking, retail items, and office supplies Point of Sale (POS) & Transactions Operate POS systems for retail, fuel, and rental transactions Process payments accurately (cash, card, etc.) General Duties Keep the front desk, office, and retail areas clean and organized Communicate effectively with team members across departments Jump in where needed to support overall marina operations Qualifications: Strong customer service and communication skills Highly organized with great attention to detail Comfortable using computers, POS systems, and basic software (Google Docs, etc.) Ability to multitask and stay calm in a fast-paced environment Positive attitude and team‑player mindset Previous receptionist, retail, hospitality, or marina experience is a plus Requirements: Must be available to work weekends (required) Must be 21+ years old Ability to work peak summer hours and holidays Reliable transportation Ability to stand for extended periods and work both indoors and outdoors What We’re Looking For Someone who is: Friendly and welcoming (you are the first impression!) Proactive and willing to jump in wherever needed Detail-oriented and dependable Excited to be part of a fun, lake-life environment If you are passionate about boating, enjoy working in a team-oriented environment, and are committed to providing excellent customer service, we encourage you to apply for this exciting opportunity at Lakeshore Marina. 5600 Lake Resort Terrace, Chattanooga, TN 37415 #J-18808-Ljbffr