EFTI Conversion Coordinator

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What we’re looking for:

SHAZAM is looking for an EFTI Conversion Coordinator to join our team. In this role, you will be responsible for supporting customer onboarding and conversion projects by coordinating implementation activities, managing documentation, and collaborating with internal teams, customers, and third-party vendors. Working closely with Conversion Specialists, this role helps ensure successful project execution and delivers positive customer experience throughout the conversion process.

What you'll do:

• Support onboarding and network conversion projects from initiation through completion.
• Coordinate project activities, documentation, timelines, and communication with internal teams and external partners.
• Assist Conversion Specialists with meeting coordination, meeting minutes, status tracking, task management, and project updates.
• Review and process project documentation to ensure completeness and accuracy.
• Serve as a resource for customer and vendor configuration-related setup and questions during conversions.
• Monitor project deliverables and proactively identify potential risks, gaps, or process improvements.
• Assist with issue resolution, research, and post-conversion verification activities.
• Maintain accurate project records and update internal databases and systems.
• Communicate professionally with customers, vendors, and cross-functional teams.
• Contribute to departmental procedures, documentation updates, and continuous improvement initiatives.

What you need:

• 1+ years of experience in project coordination, project support, or a related role.
• Experience in the banking, financial services, or payments industry preferred.
• Experience working with Salesforce or similar CRM/project tracking tools.
• Strong organizational, time management, and attention-to-detail skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Microsoft Teams.

What’s in it for you:

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.