Account Specialist

Customer Account SpecialistBe the connector between our customers and operations—where strategy meets service. We're seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You'll be the go-to partner for key growth accounts—ensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.What You'll OwnAccount Management: Own the full lifecycle of assigned accounts—monitoring order trends, forecasting demand, managing inventory needs, and processing accurate ordersCustomer Documentation: Maintain detailed account profiles and product files to ensure seamless service and up-to-date insightsRelationship Building: Serve as the day-to-day point of contact for customers—strengthening trust, resolving challenges, and becoming an extension of their teamOperational Excellence: Recommend process improvements that drive service excellence, operational efficiency, and on-time deliveryStrategic Collaboration: Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunitiesVoice of the Customer: Represent customer needs internally and escalate concerns proactively to ensure quick resolutionCustomer Visits: Travel as needed to build partnerships and strengthen face-to-face engagementTeam Support: Jump in to support teammates and cross-functional teams when needed—collaboration is keyWhat You BringBachelor's degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)3–5 years of experience in customer account management, supply chain, operations, or commercial supportProven ability to manage multiple priorities and deadlines with accuracy and grace under pressureStrong communicator with excellent interpersonal, written, and verbal skillsAdvanced skills in Excel, CRM platforms, and Google WorkspaceA solution-oriented mindset—you see challenges as opportunities and respond with clarity and confidenceWhy Join Us?Strategic role with impact – Own critical accounts and help shape the customer experienceCross-functional collaboration – Work closely with Sales, Operations, and ManufacturingProfessional growth – Gain exposure to commercial strategy, customer success, and operationsPeople-first culture – You'll be supported, empowered, and recognized for your contributionsSilgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.Silgan is a drug-free workplace.