Manager of Operations

Position Summary The Director of Operations is a full-time, salaried leadership position responsible for overseeing Black Lives Matter Paterson’s operational, staffing, and outreach responsibilities as a procurement contract awardee under the Paterson Community-Based Crisis Response Team (CBCRT) project led by Reimagining Justice Inc./Paterson Healing Collective (RJI/PHC). This role ensures BLM Paterson’s harm-reduction and community-based crisis response functions are implemented effectively, in compliance with project agreements, and in close coordination with RJI/PHC’s behavioral health and mental health response teams. The Director of Operations plays a central role in planning, pilot implementation, staff supervision, training coordination, and documentation for the crisis response initiative. Essential Duties & Responsibilities 1. Program Operations & Implementation Lead day-to-day operations for BLM Paterson related to the CBCRT project. Ensure BLM Paterson meets all deliverables, timelines, and obligations outlined in the procurement contract with RJI/PHC. Develop and manage internal workflows to support crisis response readiness and pilot implementation. Support planning-phase activities and pilot launch milestones. 2. Harm Reduction & Community-Based Crisis Response Lead BLM Paterson’s harm-reduction and community-based response strategies within the crisis response model. Ensure outreach and crisis response practices align with: Non-carceral principles Trauma-informed approaches Community trust-building frameworks Coordinate harm-reduction–led responses in accordance with agreed-upon call typologies and response protocols. 3. Cross-Organizational Coordination Serve as BLM Paterson’s primary operational liaison to RJI/PHC for the CBCRT project. Participate in joint planning meetings with RJI/PHC and project partners. Collaborate with RJI/PHC to co-develop: Crisis response workflows and procedures Clear role delineation between harm reduction and behavioral health teams Call categorization (BLM-led, RJI-led, joint response) Referral and escalation pathways 4. Staff Supervision & Management Supervise and support BLM Paterson outreach staff assigned to the CBCRT project. Conduct regular check-ins, performance monitoring, and coaching. Ensure staff understand roles, boundaries, and safety protocols during crisis response. Promote staff wellness, accountability, and professional development. 5. Training & Workforce Development Coordinate BLM Paterson staff participation in required trainings, including: Crisis de-escalation Safety and scene management Joint trainings with behavioral and mental health teams Support cross-training to strengthen interdisciplinary collaboration. Identify training gaps and work with leadership to address capacity needs. 6. Documentation, Data & Compliance Ensure accurate and timely completion of all required documentation. Oversee use of shared documentation and reporting tools developed for the CBCRT project. Maintain compliance with: Grant and procurement requirements Confidentiality and HIPAA standards Data-sharing and communication protocols Support preparation and submission of required reports to RJI/PHC. 7. Pilot Monitoring & Continuous Improvement Monitor pilot implementation and identify operational challenges or risks. Elevate issues to BLM Paterson leadership and RJI/PHC in a timely manner. Participate in continuous improvement efforts based on pilot learnings and community feedback. Authority & Boundaries Supervises BLM Paterson staff only. Does not supervise RJI/PH Does not provide clinical, behavioral health, or mental health services. External communications related to the project must follow approved communication protocols. Required Qualifications Bachelor’s degree or equivalent lived and professional experience. Minimum of 3–5 years of experience in operations, community outreach, harm reduction, or crisis response. Demonstrated supervisory and leadership experience. Strong understanding of trauma-informed and non-carceral approaches. Excellent organizational, communication, and documentation skills. Preferred Qualifications Experience managing grant-funded or publicly funded programs. Familiarity with crisis intervention or public-health approaches to safety. Experience working in Paterson or similar communities. Experience collaborating with behavioral health or mental health partners. Work Environment & Schedule Full-time, salaried position. Combination of office-based, community-based, and meeting-based work. Flexible schedule to support planning, training, and crisis response needs. Compensation & Benefits Salary commensurate with experience and funding availability. Benefits package per BLM Paterson policies. #J-18808-Ljbffr